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“We love the restaurant” 5 of 5 stars
Review of Park Plaza Riverbank London

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Park Plaza Riverbank London
4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England   |  
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Ranked #346 of 1,049 Hotels in London
Certificate of Excellence 2014
Cambridge
1 review
“We love the restaurant”
5 of 5 stars Reviewed March 3, 2008

We have stayed several times at the hotel and simply love it. We have used it for business and for weekend stays. It is a modern, very chic hotel with a super service and one of the best restaurants (Chino Latino Brasserie) we have eaten at in London. This is very unusul - a hotel restaurant that has a really super top kitchen. The rooms are spacy with comfortable beds, and if you have booked a river facing room, the view is spectacular. You can keep track of time on Big Ben and see the lights along the river.
The service really is excellent, professional and friendly and the decoration is modern and a cross-over of modern Europe and Asian style. We will most certainly come back - the situation is excellent and we feel very welcome.

  • Liked — A great restaurant and bar
  • Disliked — We could not stay for another night
  • Stayed March 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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2,659 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (572)
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Larne, Northern Ireland
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 1, 2008

Having got a cheapie flight we spent one night here whilst taking in a show.

We paid for the Executive upgrade which I'm really not sure is worth the money - the exclusive executive lounge is a bit bland and the only refreshments are on offer are tea and coffee. (The free wine is only available 6 to 8 when most people will be out!). We had to have our breakfast in the main restaurant as the executive lounge was full.

Good hotel and I can't complain about it but as I say not sure the Executive supplement is worth while.

  • Stayed February 2008, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Aberdeen
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 29, 2008

Just returned from the hotel, attended a conference and in all honesty it would not have been my choice to stay there as it's pricy, there are alternatives I would have used if I had the opportunity. The hotel is what you expect for this level of cost, clean, tidy and decorated in a Japanese theme, breakfast is very good but you expect that to be for £20. Food in the restaurant was pretentious and too expensive and nothing very special, beer was overpriced and limited to a tasteless Japanese brew.
Only real positive attribute were the staff, courteous and extremely friendly.

Stayed February 2008
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MG
1 review
5 of 5 stars Reviewed February 28, 2008

I booked this hotel as it was new, it seemed very clean from the images and the trip was for a special occasion.
From the moment I contacted the hotel to ask what they could do to help make this occasion special, I knew I'd made the right choice. They came back immediately with package options and were very friendly in correspondence.
When we got there, we were greeted by very friendly check in staff and when we arrived in the room, there was a hand written card wishing a happy birthday from the manager and a bottle of wine. This personal touch was very welcoming. We rang down for a corkscrew and a hotel member of staff was there quickly, also asking if they could be anymore help.
When we went for dinner at the hotel restaurant later that night, the waiter we had could not do enough for us either, even arranging a small little cake and sparkler, free of charge. Then he proceeded to seat us on a sofa in the main bar and take our wine and glasses there. The service was amazing.
Overall and coupled with the late check out as requested, I have to say that this hotel has the best service I have been to so far, from correspondence, check in, to check out, they could not have done enough. I have been to a lot of countries and stayed in a lot of hotels, but I will definitely be coming back to this one

  • Liked — The Service
  • Disliked — N/A
  • Stayed February 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Luton
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 18, 2008

We had high expectations of this hotel but to be quite honest it was just a mediocre hotel. The first room we were given was still being serviced (even though we checked in way after the 2pm check in time). The next room we were given was ok but little things like the hair dryer was missing (which we had to wait ages to get a replacement). The hotel is quite a distance from the true hustle and bustle of London although the tubes made it fairly easy. Not that easy to find from Vauxhall station (unless you know London very well). Exiting the station with the bus station in front you need to take a right and this is Albert embankment. The hotel is about 500 m along the road.

  • Stayed February 2008, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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London, United Kingdom
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 3, 2008

I had the most pleasant stay at the Park Plaza Riverbank Hotel in London just recently. I cannot say enough good things about this hotel; everything was perfect from check-in to check-out, especially the staff! What a great crew!

I arrived an hour prior to regular check-in times, yet they were very friendly and accommodating, taking care of my luggage while I went for a walk in the nearby area. The doorman was exceptionally friendly and chatty, giving great tips on where to go. (Very nice neighborhood, clean and safe.) I made my reservation directly with the hotel website, and opted to upgrade to one of their Executive rooms with a river view, something I certainly recommend to avoid the not so great view of the backside. And how this payed off!

The front desk set me up in room 1045, with the most spectacular views of Houses of parliament, Big Ben, the river Thames and the London Eye. It could not have been any better! The room was spotless, spacious and very inviting and modern. Moodlights in the floor- to ceiling-windows really gave a fantastic ambient atmosphere at night, and again the view at night was even more awesome. The Media Centre was easy to use, with movies available on demand (surcharge) a varied choice of popular international and domestic tv-channels and music on demand, every genre available. And what comfortable beds! Also note there was a pillow-menu, great feature!

The bath was also large and bright, with separate shower and tub. Also in the Executive package were nice amenities such as vanity kits, combs, soaps etc.

Room service was fantastic, and it took no more than 15 minutes to receive a well prepared and tasty dish at a reasonable price. The woman who brought it over was again a great example of the friendly staff, all being genuinely interested in the well-being of their guests, something you don't often come across these days.

Also, your television comes equipped with a keyboard to surf the net or check your mail, but it might be a bit tricky to get used to. If you would rather want a real computer, their business centre located on the lower level is absolutely outstanding with everything you need and great assistance from staff.

All in all I cannot recommend a better hotel in this area. Some people have found the distance to the tube a bit lengthy, yet you still FEEL as if you're in the very centre of all the action and come on, it's only a ten minute walk:) I will definitely stay at this hotel on my next visit to London!

  • Liked — The views, staff and large rooms
  • Disliked — Absolutely nothing
  • Stayed February 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Top Contributor
68 reviews 68 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed January 29, 2008

Stayed here just for 1 night in January 2008. I stayed here on the back of some good reviews from colleagues, but to be honest I was disappointed. Check-in was fine, a huge reception area adjoining the Chino Latino restaurant. My room was on the 2nd floor right on the corner of Albert Embankment and a side street.

First impressions were tainted by two single beds, I was looking forward to a double. The TV didn't work and I had to call for assistance, which to be fair was quick and sorted the problem (cable had dropped out of the rear). The bathroom had a light which stayed on continuously (why!?) and I failed to find a 2-pin shaver socket! Heating is controlled from a wall console and is efficient.

Room was clean and tidy, no trouser press but an iron and ironing board in the wardrobe. Tea and coffee provided but no biscuits.

Beds were comfortable but the night was spoiled by the noise. Trains at the back and the London Fire Brigade live next door. If you are a trainspotting, fire engine enthusiast you will love it.

I did not eat in the restaurant but chose room service. This was efficient but with a 30 minute wait. They even phoned me up to advise on progress and when it came it looked very nice. Unfortunately the meal was served on an icy cold plate which soon turned the entire meal cold.

Bar prices are a scream, but the Rose (down the road) is nice. Don't be tempted to walk beyond the Tinworth Street bridge and into the park area. (Mugging Central.) Main roads are fine.

Breakfast takes place in the basement. The room is light but no nice views of London to start the day. I had been told this was a really great breakfast selection, but the City Inn across the river knocks spots off this. I asked for tea, got a nice china teapot - with just hot ater and some tea bags. Strange. No offer of toast, you have to help yourself by the look of things. Food was fine, but nothing outstanding.

Check out was quick and plenty of cabs outside. As for the walk to Vauxhall Tube, its only about 10 minutes. The walk takes you past the Madeira Cafe, which is a far better option for breakfast! Good honest food at sensible prices.

If you have the option of a hotel to stay in, go the the Westminster City Inn. It's much better honestly.

  • Liked — Convenient.
  • Disliked — Noise.
  • Stayed January 2008, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#238 Luxury Hotel in London
#248 Business Hotel in London
#254 Romantic Hotel in London
#262 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Number of rooms: 395
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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