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Park Plaza Riverbank London: Traveler Reviews

4.0 of 5
18 Albert Embankment, London SE1 7TJ, England
Hotel amenities
Park Plaza Riverbank London
Ranked #229 of 1,081 hotels in London
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1,303 reviews from our community

Traveler rating
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    500
    157
    81
    31
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Families
151
 
Couples
485
 
Solo
93
 
Business
277
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Eastbourne, United Kingdom
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“Wonderful views, great hotel”
5 of 5 stars Reviewed September 28, 2011

We have stayed at this hotel on number of occasions and each time have had wonderful views. To have breakfast delivered and eat it overlooking big Ben is a most amazing experience. The rooms are lovely and clean with good amenities. The staff have always been polite and helpful. The bar is warm and welcoming as is the reception area. We woulddefinately return and it is the hotel we always recommend to friends and family.

Room Tip: Definatly book a room with a view
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  • Stayed December 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
October 1, 2011
Dear Guest,

Many Thanks on behalf of the team for the great review posted following your recent stay at Riverbank. As stated the views are stunning with all London’s main attractions on our doorstep. It always gives me great pleasure reading such reviews at our weekly briefings, and we look forward to meeting you again on your next visit to London.

Greg Moorehead
Guest Relations Manager .
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Bridgend, United Kingdom
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
“Location and view second to none.”
5 of 5 stars Reviewed September 26, 2011

The view from a room on the river side of the hotel is worth paying the extra for.
The rooms are spacious and comfy, with great beds. You can also use facilities at the sister hotel only a few hundred meters away.
Staff are friendly and helpful and food at the hotel is better than usual hotel food. I am guessing it's pricey due to the location but since it was on business I didn't see the rates.
If you are looking for a hotel with views in London and good all round service then this is it.

  • Stayed February 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
October 1, 2011
Dear Guest,

Thank you for choosing Park Plaza for your recent business trip to London, and for sharing your feedback with other travellers. Our Riverview rooms are highly sought after so I am glad to read that you availed of the upgrade.

Our sister Hotels are located close by with a host of amenities, so should you be visiting London again for business or pleasure we look forward to welcoming you .

Greg Moorehead
Guest Relations Manager .
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Redlands, California
Top Contributor
66 reviews 66 reviews
24 hotel reviews
Reviews in 43 cities Reviews in 43 cities
54 helpful votes 54 helpful votes
“Great location, clean rooms at a great price”
3 of 5 stars Reviewed September 24, 2011

Went to Europe for a month and spent the frist week in London. We stayed at the Park Plaza. Easy to find and on thr iver. We strolled the river nightly and were within walking disatnce to the Eye, Buckingham Palace and the rest. The rooms were very clean, and the guest services were very helpful. Good staff and friendly room service. I will stay here again. We could see Big Ben, the parliment building and several other landmarks from our hotel room. Great view at a great price.

Room Tip: No need for any transportation as you are within walking distance to the "tube" station an...
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  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
October 1, 2011
Dear Guest,

Thank you for choosing Park Plaza Riverbank during your recent stay in London, and for taking time to post your comments. I read your positive remarks about the team with great delight, and look forward to sharing your review at our weekly briefing.

We look forward to welcoming you back to Riverbank again in the near future should your plans allow.

Greg Moorehead
Guest Relations Manager.
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Panama
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Great hotel!”
5 of 5 stars Reviewed September 20, 2011

This hotel is really a great place to stay in London. Is walking distance from a lot of historic places like Big Ben and Westminster Abbey. Is clean, modern and the staff was really friendly.
The breakfast is complete and has a good quality. The room was big and clean. They offer internet wi-fi in the price, which was really good.
My husband did not believe the price we paid for the stay; thought it was much more expensive.
I recommend this hotel for your next visit to London!

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
September 24, 2011
Dear Guest,

May I take this opportunity on behalf of the team to thank you for posting such a positive review following your recent stay with us. I look forward to sharing your comments at our weekly briefing, and I trust that should you be visiting London you will choose Park Plaza Riverbank.

Greg Moorehead
Guest Relations Manager
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Hattiesburg,
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Overrated!”
2 of 5 stars Reviewed September 16, 2011

I stayed at this hotel in August 2011 as part of a tour group. While the front desk seemed friendly enough and were courteous, the room was small and not very spacious. My daughter and I found the beds to be extremely uncomfortable and far from what we're used to considering the price. Beware of bugs people! In your beds and elsewhere! The service overall was just average and I found the concierge on duty to be rude and short when asking him for assistance.

While he conveniently helped other guests, he was quite dismissive when I asked for information about a tour. When I brought this to the attention of the manager, he stated he'd take care of the situation and I never heard back from him about the problem or assistance with the tour! This hotel is at best maybe a 3-star by U.S. standards. The breakfast is average. I never plan to go back and suggest you look elsewhere if you want an upscale hotel and better treatment!

Room Tip: Request a river view.
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  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 2
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gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
September 17, 2011
Dear Guest,

May I firstly apologise for service you received from the Concierge Department at the Hotel following your recent stay with us .As the Manager on Duty on the day I read your review with great concern, as no case of bugs had been mentioned during your stay, and had such an allegation been made it would have been dealt with immediately. I have had email correspondence with you following your visit, and I trust you had received such.

Rest assured all feedback is valued be it negative or positive and should you decide to stay at Park Plaza again while in London we look forward to welcoming you so that you may see Riverbank in its true light.

Greg Moorehead
Guest Relations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Park Plaza Riverbank London

Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza Riverbank London Hotel
Riverbank Park Plaza
Riverbank Plaza Hotel
Riverbank Plaza
Park Plaza Riverbank
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England
Address: 18 Albert Embankment, London SE1 7TJ, England
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#152 Family Hotels in London
#152 Luxury Hotels in London
#237 Business Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
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Park Plaza Riverbank London
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