We have stayed at Charlotte Street Hotel three times now in less than 12 months and each time we have been delighted with our experience.
Our first stay was in March 2013 when we celebrated my husband's 50th birthday with friends. We had booked a luxury room for two nights but imagine our delight when, upon checking in, we were told that we had been given a complimentary upgrade to Room 500 which is the loft suite on the top floor (usually £900 a night) as we were celebrating a special occasion. We had two lovely nights in this superb room and took away very happy memories of the weekend as a result.
We had a second, one-night stay in August for a work related event and, again, we were looked after very well by the team. A lovely hand written note in our room welcoming us back to the hotel with a little gift of scented body cream on our bedside table.
Our third stay was a very last minute booking because of a let-down by another hotel. We booked and arrived within 30 minutes quite late on Friday evening and, once again, we had been upgraded on arrival. Once again, another hand written note in the room with a gift of chocolates for us. How lovely and what amazingly rapid service!
We would have no hesitation in staying again and again and indeed in recommending the hotel to anyone looking for a lovely hotel in a great location where superb service is clearly the norm.
Making use of the fabulous bar and restaurant is also a must as is seeing a film in the screening room on Sunday afternoon if possible - drinks can be ordered from the bar which are served to you in your seat whilst you watch the film. Does it get much better than this? I doubt it!
If you can afford it have Room 500! If not - all rooms are lovely.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.