My husband and I visited the Charlotte Street Hotel bar (our second visit) with two friends to celebrate a birthday. There was a nice buzz about the place - it was busy but not packed and we were served promptly. My husband ordered a bottle of champagne and the waitress explained to us that they had a special offer on Laurent Perrier champagne with a serve of half a lobster. The price of the deal was excellent but we explained that as we were having lunch elsewhere, we didn't need the lobster. The waitress then very kindly offered to package the lobster for us so that we didn't have to miss out on it, and could take it home. Again, as we were going to be out for the day, it wasn't practical to carry half a lobster around central London but we were VERY impressed that the waitress made such a gracious effort to enable us to take full advantage of the champagne special offer. Anyway, the champagne arrived and we got stuck into our first glass. Then, the waitress came back with a lovely little birthday cake and candle, on a plate decorated with fruit and chocolates and everyone sang happy birthday to our friend! He was really chuffed and the waitress explained that it was compliments from the hotel to enjoy with our champagne as we couldn't have the lobster. The waitress was really sweet, couldn't have been more helpful and, even though our drinks bill was only about £85, we were made to feel as though we'd spent a fortune. Very impressed and we will all definitely be back. Thank you Charlotte Street Hotel for going the extra mile.
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