I had booked this hotel, I use the word "hotel" instead of sewer, early in February. When I arrived, with my confirmation email in my hand, I was informed there was no room for me. The guy who was supposedly the receptionist couldn't have cared less. He told me all the hotels were booked out because it was Wimbledon, mind you he had taken a deposit from me, then he just went home and left the mess for the next girl to sort out. She wasn't interested either. I eventually shared a room with my sister and her husband, well that was another bad experience, the floor sloped, I was afraid I was going to fall out of bed, the shower was held together with duct tape and was filthy, the hair dryer didn't work, there was no room for my luggage, which had to stay in the lobby, and there is no elevator and we were put on the fifth floor. God help us if there was a fire. I have not received my deposit back nor an apology. This makes Fawlty Towers look like a five star hotel DO NOT STAY THERE UNDER NY CIRCUMSTANCES? FILTHY PLACE And rude people running it.
There are no good rooms there.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am sorry to hear that you did not enjoy your stay with us. Unfortunately your booking was cancelled due to an invalid credit card as was your sisters and during the busy period that was Wimbledon we had only one option and that was to offer you a triple room for you both. The deposit that you had paid was to a booking agent and not directly to the hotel.
I hope you will give us the opportunity to be of service again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.