We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The worst, EVER, BAD MANAGERS, BAD SERVICE, CRAZY PEOPLE, CRAZY PRICES.” 1 of 5 stars
Review of Elysee Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Elysee Hotel to your Saves list
Elysee Hotel
3.0 of 5 Hotel   |   25-26 Craven Terrace | Hyde Park, London W2 3EL , England (Bayswater / Notting Hill / Lancaster Gate )   |  
Hotel amenities
Ranked #563 of 1,066 Hotels in London
London
1 review
“The worst, EVER, BAD MANAGERS, BAD SERVICE, CRAZY PEOPLE, CRAZY PRICES.”
1 of 5 stars Reviewed November 14, 2012

I hope that i did not know this Hotel from the beginning,

i was not deserved to be treated like the way they treated us,

i was devastated after we left, got a big aguement between me and our friends, never had that bad experience in our entitle experience travelling lives,

bad bad bad, i meant not too funny!! dont go there to try like myself.

M

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
margaret d, Front Office Manager at Elysee Hotel, responded to this review, November 25, 2012
We have a clear policy at Elysee to accommodate every need of the guest and go the extra mile as far as possible. Any comments are taken very seriously as we believe “Guests are always right.”

This lady reviewer had booked through Expedia, paying directly to them, for seven nights. On check-in she informed reception that she wanted to stay only for three nights. after being informed that she had to take this up with the booking agency rather than the hotel, she went hysteric and rude. Such conduct is unacceptable at any establishment.

However the guest did stay at the hotel for three days and there were no complaints about the room, breakfast, location etc.

We are happy to note that at Elysee almost all our guests are happy courteous and great clienteles and our aim is to treat them all as kings! And we take pleasure in that approach.

Margaret

Front Desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

389 reviews from our community

Traveler rating
    69
    150
    97
    34
    39
See reviews for
95
126
40
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Reykjavik, Iceland
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 13, 2012

The location of this hotel is great and many restaurants and other services in the neighborhood, but the window in the room was up to the ceiling, we could not open it and we could not adjust the air condition.

Room Tip: Ask for a room with a window, wich you can open.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna
Senior Contributor
45 reviews 45 reviews
41 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 11, 2012

This is well placed, travellers hotel. The room I had was the smallest I have ever stayed in, but the hotel did carry that warning when I booked it and to be honest it had everything I needed. Generally the place can do with updating decor wise but it served my purposes well. Breakfast was good and staff were friendly.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida City, Florida
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed September 26, 2012

For the review this hotel received I am highly disappointed. You can't please everyone but at least try and not with cheap smiles. The rooms are old and dingy at best and it's not just the one I am in. On check in day the doors to several other rooms were open and you could see in them. That was of course as you tripped over the garbage and linen bags strewn about the hallway. It was cleaning time apparently. The air conditioning made a terrible grinding sound and eventually stopped blowing strong and merely a small stream of air came out. Having a little knowledge of these systems I knew exactly what the problem was. I called the front desk and advised them of the issue. Of course he couldn't believe be but had to come up and check for himself only to tell me he doesn't know anything about air conditioners. Then he told me it was working fine because he could feel the small stream of cool air. I opened the unit up and showed him how it had not been cleaned in some time and the filters were clogged. I told him the relief lines were more than likely clogged because it was causing the back-flow and condensation, which is why the unit was frozen over. He told me it was working. When I became angry and irate at the issue and his challenging me, the customer who was sweating in a hot room with a "working" unit, he capitulated and said he could turn the central unit on, which he did. Then the other unit, the frozen one, made horrific noises all through the night. I would recommend this place to anyone, even on a budget. Dirty rooms, bad maintenance, and bad service! Funny, considering the term "the customer is always right" was coined right here in jolly old England not but a few blocks from this location. I guess they didn't get the memo.

Room Tip: Go to another hotel
See more room tips
  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
margaret d, Front Office Manager at Elysee Hotel, responded to this review, November 12, 2012
We are very sorry that the guest was unhappy.
All The air-conditioning units are under bi annual maintenance contract and in response to the review have called the service engineer to recheck all the units to ensure satisfactory functioning. Unfortunately it will be too late for this particular guest as winter is now setting in. once again we apologize to the review guest. As one can understand, with the best of intentions, reception personnel are not qualified to carry out such maintenance late at night. An alternative room would have been offered to the guest if there was availability.
We appreciate constructively critical reviews which help us all at Elysee to improve quality.

Margaret Debinska
Front Desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 24, 2012

The Elysee Hotel is located on Carver Terrace, Paddington, Bayswater. It is within walking distance of Hyde Park. The area is quiet but has all you need within a block or two i e pubs, cafes, grocery. The hotel has a pub attached and also serves breakfast for a fee. We didn't take advantage of this. The rooms are very small but not cramped. The bathroom was good with a nice shower and extra storage room. It had a flat screen TV with lot's of channels. There is an open wardrobe for hanging cloths, a bedside table with shelves an well as a deck and chair with shelves. If you aren't going to be in your room much it is ideal for the price. It was very clean and the beds were very comfortable. The staff was very attentive and helpful. We would recommend it and would stay there again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 17, 2012

A good mid-range hotel in an area of hotels. Clean and friendly. Breakfast was buffet basic, but sufficient and I got milk free scrambled eggs for the asking. The room we were given at first was very small, and we are very tall, so we inquired/complained and the manager changed our room to something bigger after the first night. A good location - a very short walk to the Tube, good restaurants or Hyde Park. Charging for WIFI seems a London hotel given, but again the management was open to reasonable negotiation. I would recommend this hotel to anyone who wants a basic clean and friendly hotel.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 16, 2012

The hotel was good. The room was very good, beds very very confortable. Bathroom also very good. The staff was very friendly and helpful. Breakfast was average, not very choice in food. Location was good, right in front of Hyde Park, perfect for a show that we attended. I recommend this hotel.

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Elysee Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Elysee Hotel

Address: 25-26 Craven Terrace | Hyde Park, London W2 3EL , England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly )
Hotel Style:
Ranked #563 of 1,066 Hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Elysee Hotel 3*
Number of rooms: 55
Official Description (provided by the hotel):
The Elysee Hotel is superbly located in Central London's Hyde Park area, an ideal base from which to explore the capital. Privately-owned and recently renovated to the highest standards, this 55 room hotel provides guests with excellent value for money. Rooms are modernly-designed with flat screen TV, air conditioning, WiFi, in-room safe, tea and coffee facilities, and€“ all the modern amenities today'€™s travelers rely on. Triple and quad rooms are available for families and small groups. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, HotelTravel.com, Cheap Tickets, Priceline, HostelWorld, Agoda, Despegar.com, TripOnline SA, EasyToBook, Booking.com and Tingo so you can book your Elysee Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Elysee Hotel London, England

Owners: What's your side of the story?

If you own or manage Elysee Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.