For the review this hotel received I am highly disappointed. You can't please everyone but at least try and not with cheap smiles. The rooms are old and dingy at best and it's not just the one I am in. On check in day the doors to several other rooms were open and you could see in them. That was of course as you tripped over the garbage and linen bags strewn about the hallway. It was cleaning time apparently. The air conditioning made a terrible grinding sound and eventually stopped blowing strong and merely a small stream of air came out. Having a little knowledge of these systems I knew exactly what the problem was. I called the front desk and advised them of the issue. Of course he couldn't believe be but had to come up and check for himself only to tell me he doesn't know anything about air conditioners. Then he told me it was working fine because he could feel the small stream of cool air. I opened the unit up and showed him how it had not been cleaned in some time and the filters were clogged. I told him the relief lines were more than likely clogged because it was causing the back-flow and condensation, which is why the unit was frozen over. He told me it was working. When I became angry and irate at the issue and his challenging me, the customer who was sweating in a hot room with a "working" unit, he capitulated and said he could turn the central unit on, which he did. Then the other unit, the frozen one, made horrific noises all through the night. I would recommend this place to anyone, even on a budget. Dirty rooms, bad maintenance, and bad service! Funny, considering the term "the customer is always right" was coined right here in jolly old England not but a few blocks from this location. I guess they didn't get the memo.
Room Tip: Go to another hotel
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 12, 2012
We are very sorry that the guest was unhappy.
All The air-conditioning units are under bi annual maintenance contract and in response to the review have called the service engineer to recheck all the units to ensure satisfactory functioning. Unfortunately it will be too late for this particular guest as winter is now setting in. once again we apologize to the review guest. As one can understand, with the best of intentions, reception personnel are not qualified to carry out such maintenance late at night. An alternative room would have been offered to the guest if there was availability.
We appreciate constructively critical reviews which help us all at Elysee to improve quality.
Margaret Debinska
Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.