Small rooms with budget bedding towels and sundries. The 4 star it claims would be better placed in China, (they always over rate) the coffee offered in the room resembled slug powder, and cheap tea was the alternative. Towels could of been used for exfoliation, stiff and small! We were lucky as we had a double bed and a single, so the room was a little bigger although we had to use the single for luggage. Internet on web offered at £5 per day, at hotel £10 per day for each device! On returning to the hotel in the evening we had to break into the conversation between the desk staff and their friends, as we were invisible standing like two lemons waiting for our key! London offers visitors a great time, unfortunately the hotels don't.
Room Tip: Always read the reviews!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 20, 2012
The star rating is given by ‘Visit Britain’ a well-recognized British (not Chinese!) rating organization, which thoroughly checks each establishment with anonymous stays at all rated hotels
The coffee brand used is Nescafe and Tea brand Typhoo; both well recognized and widely consumed brands globally. Of the thousands of guests welcomed at the hotel this is a first complaint of beverages.
These guests paid £99 per night for a double room and were given a triple. The internet charges are £9.50 per 24 hours or £17.50 for seven day sand the staff can happily move this from one devise to another at no extra cost.
Thank you for bringing to our attention the issue of staff not being attentive. Friends are not allowed during work hours and we will investigate this and take corrective measures.
Whilst honest reviews are welcome and extremely helpful to the travelling public and review readers, such biased and narrow minded reviews are a detriment to all concerned.
For a competitive and value for money room rate, the guests get accommodation in a wonderful village like location (pub, café, newsagent, laundry, restaurants, park all within 200 meters of the hotel) . All rooms have Wi-Fi connection, flat screen TV, ac, in room tea coffee facilities, hairdryer, 24 hour reception.
We are happy to note that a majority of our guests at the hotel are regular/ repeat customers who have a realistic perception of what to expect in a good Central London budget hotel.
Regards
Margaret.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
