We arrrived and was told we cant check in until 2pm it was 1:40.

The so called double room was 2twin beds pushed together, and 2 single duvets
Bathroom was dirty.
Staff were rude and unhelpful.
Breakfast...not enough seats so was told to wait in lobby until tables were free, 20mins later.

Overall very disappointed

The night staff was very rude, room had mold and no hot water for shower. The sheets were clean but the beds were plain bad. The only good thing about the hotel is its near the underground station and lots of restaurants.

Only stayed one night but had no heating, no hot water, double bed had 2 separate small duvets not big enought to wrap around.

Room was ok but no glasses/cups in bathroom, no plug in sink andf hole so big we lost the soap down it!

No curtain or blind at bathroom window - but too cold to shower anyway

Were told to leave keys at reception when going out but it was locked and unmanned

Breakfast very poor - cereal and toast, margarine no butter.

To be fair to manager when multiple guests complained he has offered a full refund to all - will wait and see if it materialises.

Traffic noise was horrendous and windows did not seem to block any of this

I stayed in this hotel for a Girly weekend away. After reading previous reviews I was worried sick ! The hotel is clean, tidy, the beds were fine and the bathroom was new and clean. The staff couldn't have been more helpful and the location was brilliant !! For the price you pay you can't really go wrong!! If you want the Ritz then stay at the Ritz!!!!!!!