Only stayed one night but had no heating, no hot water, double bed had 2 separate small duvets not big enought to wrap around.
Room was ok but no glasses/cups in bathroom, no plug in sink andf hole so big we lost the soap down it!
No curtain or blind at bathroom window - but too cold to shower anyway
Were told to leave keys at reception when going out but it was locked and unmanned
Breakfast very poor - cereal and toast, margarine no butter.
To be fair to manager when multiple guests complained he has offered a full refund to all - will wait and see if it materialises.
Traffic noise was horrendous and windows did not seem to block any of this
- Also Known As:
- Chelsea House Hotel London, England
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