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“the hotel is good .........THE STAFF ARE GREAT” 5 of 5 stars
Review of The Soho Hotel

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The Soho Hotel
5.0 of 5 Hotel   |   4 Richmond Mews, London W1D 3DH, England (Soho)   |  
Hotel amenities
Ranked #16 of 1,073 hotels in London
london
Senior Contributor
48 reviews 48 reviews
36 hotel reviews
Reviews in 22 cities Reviews in 22 cities
70 helpful votes 70 helpful votes
“the hotel is good .........THE STAFF ARE GREAT”
5 of 5 stars Reviewed April 23, 2013

CONCIERGE ..........FABULOUS
RECEPTION ..........FABULOUS
HOUSEKEEPING.....LOVELY

the service is great ......... the staff are so helpful......... they alone make a stay very special
the location is wonderful...........rooms are quiet yet you are in the heart of soho
bed comfortable
amenities are good
room service is good ........... food is decent but the service more than makes up for this

you want a warm embrace when you stay in a hotel ............ you cannot be more obliged than when staying here ........ one can overlook any shortcomings

the care and attention to detail is excellent

I look forward to returning

Room Tip: stay on the fifth floor and enjoy a terrace
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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Utrecht, Utrecht, Netherlands
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 16, 2013

Spend two nights in Soho Hotel (second time around) and this time unfortunately it was very disappointing. Main reason: bad service/staff had no eye for the guests. Drinks in library took over half an hour to order and dirty glasses/high tea dishes pilled up on the on the table for even over half an hour. 5 stars service? No.
Maybe some guests are impressed by the "celebrities" who stay over, but I rather spend my money on good service than some namedropping experiences. Or maybe you should be a celebrity-guest to get some decent service and attention of the Soho staff?

Also remarkable: no tea or coffee kettle in the suite but, yes really this happens in the UK, there was space in the mini-bar for a love kit with cock ring and some intimate niple diamonds!!! Sorry, call me old fashion, but I can buy my own kinky stuff if I wish; I rather receive from the Hotel some tea or coffee than a cock ring or nipple diamonds...

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 14, 2013

Another great stay in the Soho Hotel, London. Food was great, massage was great and the concierge was able to pull a rabbit out of the hat by getting me some much sought after tickets for Les Mis.

Very central and in the middle of all the hassle bustle.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
utrecht
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 14, 2013

We booked the Soho because we stayed here a couple of years ago and we were very satisfied about the hotel, the staff and the good service. But although it started well (we received a complimentary sofa bed) our stay was disappointing if not less. Of course the suite was large, but they forgot to make up the sofabed, the staff was not motivateed, we did not feel welcome, the service was even worse. The library was a little bit crowded, but the staff did not show interest in any of the guests, we had to wait for more than a half hours for our drinks. No tea kettle in the room. If we would like to borrow one, we were obliged to pay an extra 15 (!) pounds. I can buy a new one for that prize! They did not tell us either that they reserved/debited 2000 pounds on the creditcard on our arrival, although the total costs were around 1000 pounds. But most annoying were the not motivated staff. I think it us time to change!

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 13, 2013 via mobile

Took our two children for a night in junior suites - yet again a fabulous experience from beginning to end although it is true you get what you pay for! V expensive but good for a treat and celebrity spotting makes it even better! One number one selling female artist in foyer and a mega star American film actor eating breakfast WOW!!! Food in restaurant was fab as was breakfast. This hotel is top of its league.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 12, 2013

I often travel to London, and this is my favorite hotel! The location is central, the restaurant and bar is vibrant and lively, but what is really setting this hotel apart is the service and the rooms. If you get a chance stay at the 5th floor and you will enjoy the balcony and the views. Regardless this is a great hotel I can highly recommend

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 10, 2013

This hotel is simply gorgeous from the amazing rooms with the biggest bed I have ever slept in, gorgeous breakfast, friendly service and a fabulous bar. Lovely little gestures left in our room too I simply could not fault it. I was lucky enough to stay for 2 nights as a 40th birthday present, best birthday ever.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Soho Hotel

Address: 4 Richmond Mews, London W1D 3DH, England
Location: United Kingdom > England > London > Soho
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in London
#9 Romantic Hotel in London
#14 Family Hotel in London
#14 Luxury Hotel in London
#18 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Soho Hotel 5*
Reservation Options:
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Also Known As:
Soho Hotel London
The Soho Hotel London, England

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