We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Superb Location, good value for money ratio” 4 of 5 stars
Review of Courthouse Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Save
You added Courthouse Hotel to your Saves list
Courthouse Hotel
5.0 of 5 Hotel   |   19-21 Great Marlborough Street, London W1F 7HL, England (Soho)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #557 of 1,065 Hotels in London
Moscow, Russia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Superb Location, good value for money ratio”
4 of 5 stars Reviewed January 20, 2014

The hotel is placed in the most interesting part of the town - between Oxford Circus and Picadily Circus tube stations, so you can easily use red, blue and couple of other tube lines. Lots of bars restaurats around, so i really loved the location.

Staff is friendly and helpful, so that is nice. No free wifi and the rate for a day is high, so decided to use it only in lobby. Standart double rooms do not a have a good street view, so if you want it to be nice - take superior.

Did not like the style of the furniture inside, seems to be not the level of 5* hotel, but for 182 pounds a night it is fine for such a location.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

859 reviews from our community

Traveler rating
    273
    285
    147
    86
    68
See reviews for
123
349
53
179
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 17, 2014 via mobile

I recently attended a function at this hotel which is in a great location but the quality of service is dire. With the exception of a couple of excellent waiters, the attitude and general lack of courtesy and service here was quite shocking. There are far too many better choices in London. Even the porter when I left told me he thought their service was poor...

Stayed January 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyon
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 9, 2014

I'm not gonna wast touch of my time on that place!
Superb building run and managed by the wrong peoples perhaps.......
Furnitures quality..........0
Bedroom cleaning........0
Bathroom style.............0
Reception service........0 not even able to organise a taxi in London???
And what the story of always having a bloody truck in the front of the building??

Stayed December 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rzeszow, Poland
Top Contributor
103 reviews 103 reviews
81 hotel reviews
Reviews in 65 cities Reviews in 65 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 8, 2014

I'm not sure whether they actually have 5 stars or not, it doesn't say anywhere, but hotel is really nice, excellent location, with good breakfast. Comfortable beds, spacious rooms, pretty much everything what you might need from the hotel was ok. Internet connection is available, but highly priced, a bit of a shame.

We had series of problems, all of them related to the staff. Specifically, we had 4 rooms for 6 people, all specified by the reservation, who should have what room. Pretty much all of that was messed up during checkin, a man named Mustafa, who managed to completely mixed all of the rooms. Apparently he didn't even read the reservation, nor comments. Also ignored completely the fact that we wanted some rooms for smokers.
That caused all sort of problems, we had wrong names for the rooms, so even when one of the door cards had to be exchanged, hotel couldn't match name to the room. That caused another series of problems during checkout, as we needed specific invoices and we had to call reception manager who finally was listening to what we needed. We had series of problems, all of them related to the staff. Specifically, we had 4 rooms for 6 people, all specified by the reservation, who should have what room. Pretty much all of that was messed up during check-in, a man named Mustafa, who managed to completely mixed all of the rooms. Apparently he didn't even read the reservation, nor comments. Also ignored completely the fact that we wanted some rooms for smokers.
That caused all sort of problems, we had wrong names assigned to the rooms, so even when one of the door cards had to be exchanged, hotel couldn't match name to the room. That caused even more problems during checkout, as we needed specific invoices and we had to call reception manager who finally was listening what we needed. All of that was completely unnecessary and easily could be avoided just by better staff training.

Room Tip: Just make sure you are getting a room which you reserved.
See more room tips
  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockton Heath, United Kingdom
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed January 6, 2014

The hotel was so close to the London Palladium - literally steps away on Great Marlborough Street - that we spent time looking for it as couldn't believe it would be so close! Carnaby Street, Oxford Street and masses of lovely coffe/cake houses, restaurants etc are on the doorstep so felt that this was an incredibly good location for what we needed this trip. Just round the corner from the tube.

On entering we were immediately greeted, quickly checked in and up to our room (415). The foyer was attractive but the signing for the rooms was not too good. My heart sank when I saw we were next to the lift but as we were only staying for one night decided it wouldn't matter. In fact we didn't hear any noise at all from the lift.

The rooms themselves are quite compact but in London very little time would be spent in the room anyway. There was everything we needed and the 3 different areas - including the bathroom-were spotless. Great water pressure to the shower, large tub, big fluffy towels and robes in the wardrobe.

The hotel has only lost marks for a couple of things:

no where to hang a robe or towel whilst in the bathroom,
no reading lamps by the bed - if one person wanted to read all the bedroom lights were on
nowhere to plug the hairdryer in and look in a mirror whilst doing your hair unless you sat on the floor in front of a full lenght mirror just inside the door - which I did!

We had problems with the bed as the mattress was so hard but this is always personal preference and, once asleep, stayed asleep.

Lovely virgin bloody mary in the bar - with the celery and not a problem to get as much ice as we needed for our room. Good suggestions for Sunday brunch from the concierge - who wants to pay £24.95 in the hotel?!

Will definitely be back!

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 25, 2013

I stayed in this hotel for 3 days. Hotel itself is an above average hotel (not outstanding!) but the location is great. Very close to metro, and shopping area. Also very safe in the evening. I stayed in a deluxe room, rooms do not have a view (unless you stay in a suit) and are not quite big but if you're looking for a hotel with perfect location, there you are.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 21, 2013

I had booked expecting a 5 star hotel, but I was very disappointed. The staff were generally rude, not attentive and arrogant, and seemed to be happy to ignore guests (except in the breakfast room, where they were pretty good), there was no offer to help with my luggage on arrival or departure. The room seemed fairly clean, except from the bathroom, where the surround around the basin needed a real good scrub to remove the stains from previous guests, and the carpet under the desk which was in desperate need of replacement / repair.
The breakfast selection of hot food was pretty poor, with the bacon and sausage sitting in there own fat and the scrambled eggs were disgusting (they didn't even look right). I ordered the "traditional roast beef" from room service, when it turned up it was a few bits of fatty steak cut up, with stir fried veg and undercooked potato's and yorkshire pudding; I was obviously very disappointed but the person delivering the food didn't seem to care (he wouldn't even bring the food into the room, must be a dump and run policy).
I could not understand why the queen size bed had two single mattresses on it, it was incredibly uncomfortable especially for a couple to share.
My room was not made up until late afternoon which I also found inconvenient as we were waiting for fresh towels when we returned during the day to change.
I was constantly disturbed through the night by noise in the alleyway and the intermittently noisy AC system.
Whilst I was getting ready to leave (at 1050) I was disturbed by a hotel employee banging on the door asking if I would be much longer before I left; this really annoyed me as check out time was 12PM and the room was still mine.
The trip was pretty much ruined by the quality of this hotel, we always stay in 5 star hotels and had we known that this was so far beyond this mark we would have booked elsewhere. They do however still seem to be happy to charge 5 star prices for there 3 star product. The only real positive I have is the location for shopping.

Room Tip: Stay somewhere else
See more room tips
  • Stayed December 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Courthouse Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courthouse Hotel

Address: 19-21 Great Marlborough Street, London W1F 7HL, England
Phone Number:
Location: United Kingdom > England > London > Soho
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#320 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Courthouse Hotel 5*
Number of rooms: 112
Official Description (provided by the hotel):
Set in the heart of London’s bustling shopping and theatre district, the Courthouse offers a great location for business and leisure travelers. The Hotel is situated in an old Grade II Listed Magistrates Court, retaining much of its original historical features with a modern twist. While staying with us you can enjoy a meal in Silk restaurant who has been converted from the old Number One court, relax in Sanook Spa or enjoy a cocktail on our roof terrace or in one of the cell in the bar... ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, LondonMarketing.com, HotelTravel.com, Cheap Tickets, Venere, Orbitz, Despegar.com, Agoda, Priceline, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Courthouse Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Courthouse Doubletree By Hilton Hotel London
Doubletree Hotel London
Doubletree Hotel Courthouse
Courthouse Hotel London, England

Owners: What's your side of the story?

If you own or manage Courthouse Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.