Stayed here with a group of work mates in mid November. My experience with the standard room was hellish. I had to change rooms three times until they begrudgingly upgraded me to a more expensive room which finally was livable.
The first room had a noisy mini-bar that you can hear only when you get into bed at night and it gets totally quiet. Drip... drip... drip... like a Nazi torture chamber! I called downstairs. A nice manager came up and unplugged the mini-bar... after which it strated uTp even louder! Now it's funny but it wasn;t then. I was tired from a long day's work and wanted to go to sleep!
Upon my request to remove the mini-bar out of the room the nice manager said it was against the rules. Ok. Next room!
The next room had the weirdest situation with running water - it kept changing from cold to hot on its own accord. I couldn;t imagine trying to take a shower in that. Next room!
The next room I was taken to was the most ugly and uncomfortable room probably in all the Hiltons of the world. I will not go into detail but just say it was up on the top floor. By that time I was miserable. I was prepared to take my suitcase and leave, just go out onto Great Marlborough street in no particular direction, in search of some other accomodation. The nice manager noticed me crying and frantically enagaged in a conversation with reception... until I was taken to a bigger nicer upgraded room with controllable water and a quiet mini-bar... I just wish they hadn't put me through that entire ordeal with the other rooms and just gave me a nicer room earlier...
In the morning my colleague complained about the water, too. But he's a guy and was ok with stepping under the shower when the water was cool and jumping back out when it got hot! Also, he said the temperature he set on his air con would go up in the night for no apparent reason, and the heat in the room woke him up at night...
Otherwise, breakfast was good, staff always nice and doing their best to help. I think if the hotel took care to maintain their equipment to the level of how good their staff is, this hotel could be nex to excellent.
My advice: don't unpack until you inspect everything in the room!
- Official Description (provided by the hotel):
- Set in the heart of London’s bustling shopping and theatre district, the Courthouse offers a great location for business and leisure travelers. The Hotel is situated in an old Grade II Listed Magistrates Court, retaining much of its original historical features with a modern twist. While staying with us you can enjoy a meal in Silk restaurant who has been converted from the old Number One court, relax in Sanook Spa or enjoy a cocktail on our roof terrace or in one of the cell in the bar... ... more less
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- Also Known As:
- The Courthouse Doubletree By Hilton Hotel London
- Doubletree Hotel London
- Doubletree Hotel Courthouse
- Courthouse Hotel London, England