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“Beware of the noisy mini-bar!” 3 of 5 stars
Review of Courthouse Hotel

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Courthouse Hotel
5.0 of 5 Hotel   |   19-21 Great Marlborough Street, London W1F 7HL, England (Soho)   |  
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Hotel amenities
Ranked #557 of 1,065 Hotels in London
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Beware of the noisy mini-bar!”
3 of 5 stars Reviewed January 2, 2013

Stayed here with a group of work mates in mid November. My experience with the standard room was hellish. I had to change rooms three times until they begrudgingly upgraded me to a more expensive room which finally was livable.
The first room had a noisy mini-bar that you can hear only when you get into bed at night and it gets totally quiet. Drip... drip... drip... like a Nazi torture chamber! I called downstairs. A nice manager came up and unplugged the mini-bar... after which it strated uTp even louder! Now it's funny but it wasn;t then. I was tired from a long day's work and wanted to go to sleep!
Upon my request to remove the mini-bar out of the room the nice manager said it was against the rules. Ok. Next room!
The next room had the weirdest situation with running water - it kept changing from cold to hot on its own accord. I couldn;t imagine trying to take a shower in that. Next room!
The next room I was taken to was the most ugly and uncomfortable room probably in all the Hiltons of the world. I will not go into detail but just say it was up on the top floor. By that time I was miserable. I was prepared to take my suitcase and leave, just go out onto Great Marlborough street in no particular direction, in search of some other accomodation. The nice manager noticed me crying and frantically enagaged in a conversation with reception... until I was taken to a bigger nicer upgraded room with controllable water and a quiet mini-bar... I just wish they hadn't put me through that entire ordeal with the other rooms and just gave me a nicer room earlier...
In the morning my colleague complained about the water, too. But he's a guy and was ok with stepping under the shower when the water was cool and jumping back out when it got hot! Also, he said the temperature he set on his air con would go up in the night for no apparent reason, and the heat in the room woke him up at night...
Otherwise, breakfast was good, staff always nice and doing their best to help. I think if the hotel took care to maintain their equipment to the level of how good their staff is, this hotel could be nex to excellent.
My advice: don't unpack until you inspect everything in the room!

Room Tip: Be wary if given a room on the top floor. And check your running water too!
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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858 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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English first
Valley Forge, Pennsylvania
Top Contributor
68 reviews 68 reviews
6 hotel reviews
Reviews in 33 cities Reviews in 33 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 1, 2013

I chose this hotel because of its location and because it is a Hilton property and I wanted to use Honors points. The location is superb. it is one block to the Oxford Circus tube station, half a blcok to Marks and Spencer dept store with an expansive food/grocery store for take out or eating in. Many restaurants of all sorts and pubs nearby. About 4 blocks to Soho section of the city. My room was spotless and very modern and roomy (#417) with no view but I wasn't seeking one. Nice and quiet. Hotel staff were all very friendly and as accommodating as they could be. They provided me with an early check-in which I had requested ahead of time and coffee while I waited half an hour for the room to be ready. Breakfast was excellent. The only problem I encountered was the internet service was unpredictable if using it wirelessly but fine as long as I used the cable connection in the room. I would highly recommend this hotel and it is especially well located for tourists. I did not use the spa or pool so cannot comment on that. Heat was fine and I was able to adjust it to a warmer temperature which I prefer in wintery London.

Room Tip: my room mentioned above was quiet, king size bed, roomy (American size rather than European size hot...
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Retford, United Kingdom
Senior Contributor
49 reviews 49 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 30, 2012 via mobile

In the centre of west end, great location for everything, hotel is good, staff very friendly, and helpful.
Rooms are good also, we only had breakfast their, but that was excellent, great selection.
Recommended for 3-4 days trip, not cheap but for London, very reasonable.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 29, 2012

SPA VISIT ONLY

My daughter booked a spa treatment birthday treat. It was wonderfully relaxing. We had a great massage by Cerys and Melissa who were kind and polite. The Spa is small and we were alone most of the time. The water in the pool is lovely and warm.
The only thing I missed was a bubble pool but I would recommend the massage highly.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Service
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London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 28, 2012

I got a 2 for 1 deal for afternoon tea at the Courthouse. I booked for four but due to one thing and another, rather than four going it ended up with 2 x sets of two with me going twice. It was pretty mediocre and the second visit showed no signs of improvement. It was £33 per pair. I cannot imagine paying £33 for this as a single person. The service was fine, although on the second visit it was somewhat over zealous and frankly, by the end of the visit, rather irritating. The sweet element of the tea overwhelms the savoury with only two finger sandwiches offered per person. The scones are weirdly bready and not like any scones I've ever had. They are not good. The rest of the patisserie is pretty poor and the cake tastes dry as if it's been cut hours before and been allowed to dry out over the day. Overall pretty poor, there are better options out there, but everyone seems to be jumping on the afternoon tea / bake off bandwagon at the moment so it's hard to know until you're sat down. I tried to post a similar review on Last Minute but for some reason that's not materialised. Wonder why...

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Newcastle-under-Lyme
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 28, 2012

Stayed here for 4 nights over Christmas. The hotel itself was quiet Christmas eve and Boxing day then got quite busy after that. The staff are very friendly and polite. We had a good deal through Gala Hotel rooms on a bed and breakfast rate. The standard bedroom was a very good size with good storage, comfy beds, plenty of mirrors. The only negative would be that the the water from the basin tap ran only hot, not cold. Good wide corridors, quick lifts, pleasant lounge area, nice bar, good quality breakfast. Our trip was purely for shopping and spending Christmas and Boxing day in central London, and the location of this hotel was spot on. Very easy access to most areas, 45 mins to Hyde Park, 20 mins to the Strand, 5 minutes to Picadilly Circus and China town, 1 minute to Regent Street, 2 seconds to Carnaby Street. Would highly recommend.

Room Tip: I believe I was given their standard twin room on the first floor, which was a very good size and qu...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
139 helpful votes 139 helpful votes
1 of 5 stars Reviewed December 27, 2012

I brought all of the staff from my office here for an overnight stay for their Christmas doo on December 6th & 7th 2012. There were 10 of us and I really wish I'd booked somewhere else. Having stayed at Doubletree Hiltons on several occasions in various locations and been very pleased, I thought this one would be a safe bet. My goodness how wrong was I. This one is nothing like the one I regularly stay at on Westminster Bridge and I am astounded at the huge contrast under the same corporate banner.

Breakfast was shocking - serve yourself from a few eat all you can style buffet sliding lid containers with burners underneath. The contents of which slung in and no care whatsoever taken in presentation. It was appalling. Call that a traditional English breakfast? I was so ashamed on Doubletree Hilton's behalf that the overseas visitors were experiencing that dried out, over greasy mess and leaving with the impression that the great British breakfast was like that. The staff were sullen and unfriendly on both mornings and on both mornings the tables were not set properly - I was having to ask for a teaspoon or a fork, even a coffee cup at a time when it wasn't even busy in there. Very sloppy indeed.

My room was a deluxe room and apart from the dreadful smell, was comfortable. I couldn't understand where it was coming from, it wasn't raining so the strong smell of drains, high up on the 7th floor, was a mystery. I called reception and asked them to send a maintenance person who of course said he couldn't smell anything, which was funny really when he didn't actually come INTO the room and just stood at the door, but my husband and I most definitely could - as could our staff when they stopped by at our room to see if we were ready. I asked to be moved on the first night but my request was declined saying that the hotel was full and another room in my category was not available. This is NOT what I expect for over £300 a night!

Overall I would NOT be in any hurry to stay here again. The reception staff were friendly and gave us all the welcome warm cookie synonymous with Doubletree, however that is where the similarity ends. The blonde haired lady in the bar was a darling, but other than that my advice to you is look for another hotel in this area because this one will leave you disappointed. It is not a cheap hotel but the standards are. You would get a better breakfast at a Premier Inn.

Stay somewhere else, London is a great city and home to some award winning hotels. This one however is not one of them and should be ashamed to carry the Hilton or Doubletree banner. Very disappointing.

Stayed December 2012, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courthouse Hotel

Address: 19-21 Great Marlborough Street, London W1F 7HL, England
Phone Number:
Location: United Kingdom > England > London > Soho
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#319 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Courthouse Hotel 5*
Number of rooms: 112
Official Description (provided by the hotel):
Set in the heart of London’s bustling shopping and theatre district, the Courthouse offers a great location for business and leisure travelers. The Hotel is situated in an old Grade II Listed Magistrates Court, retaining much of its original historical features with a modern twist. While staying with us you can enjoy a meal in Silk restaurant who has been converted from the old Number One court, relax in Sanook Spa or enjoy a cocktail on our roof terrace or in one of the cell in the bar... ... more   less 
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Also Known As:
The Courthouse Doubletree By Hilton Hotel London
Doubletree Hotel London
Doubletree Hotel Courthouse
Courthouse Hotel London, England

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