As we were later than 8.00 pm arriving in London, we had to book in at their main office in Cartwright Gardens. After being asked to wait a while, we were ready to book in and had a credit card ready to make payment. However, before we were allowed to do either we were told we needed to show some photo ID. We had not brought any because this was not specified on the confirmation.
The gentleman dealing with us was very surprised and seemed suspicious that we did not have either our passports or ID cards with us. We patiently explained to him that as UK citizens staying in the UK we did not need our passports and that also the UK did not have an ID card system. It was only when we became frustrated and annoyed by his lack of belief that he relented and allowed us to book in and pay. We were made to feel like criminals and that we had been allowed to stay simply by his reluctant permission.
Considering the state of the room we had, if we had been criminals trying to obtain a room dishonestly, we certainly would have tried to con a better establishment.
Although generally clean, the room had a hole in the window that should (at least from a security point of view) have been repaired. The windows had no method of being locked and as this room was on the ground floor, this presented another security issue.
A floor light was plugged into an electrical socket that was broken, amateurishly repaired and possibly dangerous. In view of the poor security of the room we were encouraged when looking the next morning at the guest guidebook that stated that the room had a personalised and secure safe. After spending a considerable amount of time trying to find it, I gave up and asked at reception to be told that none of the apartments had safes. In fact the young lady on reception seemed surprised that the guide said there was one.
We were only booked in for three nights and were looking forward to our stay. The shortcomings of the room could be overlooked for a short period but the attitude of the person booking us in stayed with us much longer.
- Official Description (provided by the hotel):
- Studios2Let Serviced Apartments - North Gower is a recently renovated and modernized property located in Euston. All apartments have en-suite facilities. Furnished and fully fitted with flat screen TVs and DVD players, bathroom amenities, beautifully designed kitchens, fully equipped with all modern appliances including top of the range ovens, microwaves and fridge/freeze. All our studios come with double mattresses and our luxury bed linens will ensure a comfortable sleep. Other facilities welcome pack, free internet, over 30 TV channels (including selection of Sky channels)and CCTV, laundry room, Fob key entry system, communal garden and weekly maid service ... more less
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- Also Known As:
- Studios2Let Serviced Apartments - North Gower London, England