We loved it. A warm and efficient welcome, with a team of smiling ladies guiding us from peppermint-scented steam room to the heated marble slab where we had our exfoliation, cleanse, massage and rose body mask, then to an already running shower with shampoo etc and clean fluffy towels provided. Cool drinks of water on hand at all times, plus peppermint tea in the cosy relaxation area afterwards.
We've now tried several London spa/massage/hammam offers via companies such as Groupon and Travelzoo and Crystal Palace scores the highest so far, in terms of combined value and enjoyment. We've had some hygiene issues with other establishments, so were impressed to see the constant attention to cleanliness here. The staff were uniformly friendly, efficient and, though the girls performing the treatments obviously don't have much English, they were sweet, skilful and caring in their approach.
Our only complaint would be the tiny changing area, though it's understandable in a central London location where space is at a premium and priority is given to the spa facilities themselves. However, they schedule appointments efficiently to keep clients moving between steam room, turkish bath, shower and changing area, so any 'log jams' tend to be fleeting and one rarely feels rushed.
An important point for me: I have sensitive skin, which reacts as an unfailing barometer of either cheap products or careless massage/exfoliation techniques. Happy to report that it, like me, just felt soothed, smoothed and blissful after our 90 minutes here - undoubtedly we'll be back!
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