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“High recommended but...” 5 of 5 stars
Review of Novotel London Blackfriars

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Novotel London Blackfriars
4.0 of 5 Hotel   |   46 Blackfriars Road, London SE1 8NZ, England (London Bridge)   |  
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Ranked #171 of 1,066 Hotels in London
GreenLeadersSilver level
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“High recommended but...”
5 of 5 stars Reviewed January 1, 2013 via mobile

Great hotel. Great location. The rooms are big and comfortable. Very clean. The restaurant inside the hotel is very good. Lovable buffet. Absolutely fantastic location. Only 5 minutes far from bond st (by tube).
The only negative point is staff. Not all, but someone doesn't live up to the hotel quality.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErolUray, Manager at Novotel London Blackfriars, responded to this review, January 18, 2013
Thank you very much for your great review here on Tripadvisor and for highest possible rating.

I am very surprised to read that your comments about the one staff member not living up to the quality of the hotel, as this is something which is always being commented positively on by our guests. I can assure you that our hotel staff is receiving daily training to ensure the highest possible quality of service.
I am very happy to read your comments and that you find our hotel to be great, with a great and fantastic location, that you liked our big, comfortable and very clean rooms. I also appreciate your comments about our very good restaurant and the lovable buffet.

We are looking forward to welcome you back to our hotel for your next stay with us.

Kind regards
Erol Uray
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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994 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Brighton
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 1, 2013

The hotel still has the smell of new carpets and a pristine shine of painted walls.

Check-in is a very modern almost minimalistic experience! but the staff in attendance were extremely helpful, polite, courteous and efficient - it really does make a difference when the staff are prepared to have eye contact with you - it demonstrates they are actually listening and interested, which to be honest is something that is very often missing in some establishments.

Rooms: Excellent, very modern and clean, loved the glass wall between the bathroom and the bedroom - with the touch of a switch it’s now you see it - now you don't - very clever. The TV was a good size and the free laptop safe was greatly appreciated. There is a min-bar although we did not use it. An iron and ironing board was readily available tucked away in a wardrobe - as was a hairdryer. The air-con/heating worked very well and the room was a constant pleasing temperature. The bed was very comfortable (I'm not the best sleeper in the world). We were also very impressed at the lack of outside noise, considering it was New Years Eve and our room was situated on the main road it was remarkably quiet.

Facilities: Pool and Sauna - excellent, exceptionally clean, plenty of towels and good temperatures, the only slight disappointment was the lack of available lockers, however this was not down to the hotel but because of inconsiderate residents who removed the keys and kept them with them.

The bar and restaurant areas were very clean and the staff were very attentive, We are unable to comment on the food as we didn’t eat at the hotel.

We would definitely stay at this hotel again, the staff were great, it is exceptionally clean and modern and the facilities are great.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErolUray, Manager at Novotel London Blackfriars, responded to this review, January 18, 2013
Thank you very much for your great 5 star rating on Tripadvisor and for your feedback following your excellent stay with us.

It is a great satisfaction for me to read your detailed comments about our attentive, extremely helpful, polite, courteous and really efficient staff, and our excellent, very modern and clean bedrooms and about our excellent, exceptionally clean pool and sauna. I am also very pleased that you find our bar and restaurant to be very clean and our bar staff to be very attentive.

We are looking forward to welcome you back to Novotel London Blackfriars.

Kind regards
Erol Uray
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lytham St Anne's, United Kingdom
Top Contributor
252 reviews 252 reviews
27 hotel reviews
Reviews in 78 cities Reviews in 78 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed December 29, 2012

This is a great hotel for a city break stay. It is shiny and new, spotlessly clean, well designed and caters to both family and business travellers. It is well located, less than a minute from the Jubilee line (Southwark) and has all the facilities one would expect with a few special touches. Free wifi is always appreciated, communal printers and ipads on some of the breakfast tables are examples.

We had no problem with checking in or out using the automated system so they seem to have resolved whatever issues may have previously existed there. Have had to wait much longer in other London hotels.

I came with my sister and five year old niece and this hotel was perfect for our needs. Staff were friendly and very pleasant to children which is a nice thing to see. The buffet breakfast was plentiful and varied. The pool was lovely and we had it to ourselves for half an hour on the Sunday morning which was a special treat. Computer consoles in the lobby were a big hit with my niece and we found provided an opportunity for children of a variety of nationalities to play together.

The only fault was that room service food was a bit overpriced in relation to the portion sizes. It also arrived uncovered and therefore a bit on the cool side - however we ate it anyway so it can't have been that bad!

We had a great weekend and would definitely return and recommend this hotel. Thanks for a lovely stay. We may very well be back soon!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErolUray, Manager at Novotel London Blackfriars, responded to this review, January 18, 2013
Thank you very much for staying with us and for scoring us with 5 stars here on Tripadvisor.

I am extremely pleased to read your comments about our great hotel and that you find it to be shiny, spotlessly clean, well designed and perfect for family and business city break. Especially when coming from a regular user of Tripadvisor like you. I am also very glad that you find our hotel to be very well located and that you appreciate all the facilities such as free Wi-Fi, communal printers and the IPads in the restaurant.
I am particular happy to see that you have enjoyed the plentiful and varied buffet breakfast, the lovely pool, the Xbox Corner and that you find our staff to be friendly and very pleasant to children.

Thank you very much for recommending our hotel and we are looking forward to welcome you and your family back to our hotel for your next visit to London.

Kind regards
Erol Uray
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bromley, United Kingdom
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 25, 2012

Dear readers,

You really need to experience this product. This is one of the best hotels i have ever stayed from the design and space solution perspective.

You can only compliment-i should not say anything anymore. Try it! If u do not do it u would miss a lot!

This is the right future for Novotel brand.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErolUray, Manager at Novotel London Blackfriars, responded to this review, December 30, 2012
Thank you very much for staying with us and for your great 5 star review here on Tripadvisor.

It gives me a great satisfaction to read your comments about our unique, High-Tec hotel and I am very happy that you find our hotel to be one of the best you have ever stayed in in.
I am also very pleased that you feel that our hotel is the right future for the Novotel Brand and that you are recommending it so highly.
We are looking forward to welcome you back to Novotel London Blackfriars for your future visit.

Best regards
Erol Uray
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Top Contributor
61 reviews 61 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed December 19, 2012

Lovely spacious rooms, as others have said very funky bathrooms and remember that there is a button that changes the glass in the shower so others in the room do not have to watch you!
The staff were all very friendly - this is a great addition to the Novotel chain.
TIP - Ensure that you have the full hotel address for the taxi driver as some are uncertain as it is so new.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErolUray, Manager at Novotel London Blackfriars, responded to this review, December 22, 2012
Thank you very much for your feedback online following your stay with us.

I am glad that you liked our lovely spacious rooms, with the funky bathroom and opaque glass feature. It is also very nice to see that you have noticed our very friendly staff and you feel that our hotel is a great addition to the Novotel brand.
We are looking forward to welcome you back to our hotel for your next stay in London.

Kind regards
Erol Uray
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 18, 2012 via mobile

What an excellent hotel

Travelled here on business and inediately felt at home.

Room nice, fresh and funky (similar style to Andaz hotel). Very spacious and modern. Amazingly comfortable bed. Bathroom cool too.

Menu in restaurant is ideal and they even have tables for single travelers perfectly equipped with a TV and earphones to help you tune out.

Pool was very nice and tranquil

Service from staff was also good (make an effort to make conversation and welcome you)

Overall a very welcoming hotel with a great vibe. I'm fussy- and I loved it.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ErolUray, Manager at Novotel London Blackfriars, responded to this review, December 22, 2012
Thank you very much for reviewing you stay online and rating us with 5 stars.

It is nice to read such great comments about our excellent hotel and that you felt at home during your stay.
I am very pleased that you find the rooms to be nice, fresh, funky, very spacious, modern and that you have enjoyed the amazingly comfortable beds and the cool bathroom. I am also very happy to read your comments about the ideal Elements Menu in the restaurant with the TV dining experience, that you liked the very nice and calm Swimming pool, that the service from the staff was good and that you find your hotel to be very welcoming , with a great vibe and that you loved it.
We are looking forward to welcome you back for your next visit to London.

Kind regards
Erol Uray
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London Blackfriars

Address: 46 Blackfriars Road, London SE1 8NZ, England
Phone Number:
Location: United Kingdom > England > London > London Bridge , Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in London
#116 Romantic Hotel in London
#127 Luxury Hotel in London
#137 Business Hotel in London
#140 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London Blackfriars 4*
Number of rooms: 182
Official Description (provided by the hotel):
The cultural epicentre of London has a brand new attraction: a beautifully designed contemporary hotel that arts-lovers and tech-heads alike will welcome. Book a room here and you’ll be in the capital’s latest centre of mustsee theatre, art, music and restaurants, while guaranteeing a stay experience you’ll remember forever. Welcome to Novotel London Blackfriars. ... more   less 
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Also Known As:
Novotel London Blackfriars England

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