I had a fantastic stay in this hotel in September and because of this booked there again for a shopping trip in November. Unfortunately had a few problems when booking in and wasted all day sorting it out and had to move rooms on a few occasions , all this took time and the last move was done inbetween courses while dinning. When we eventually got a room it was spotlessly clean and we were happy with it. We had the meal deal and the service was brilliant.and a special thanks to Anthony who knew (because of the problems with the booking in )we didn't have much time and ensured we were out as quick as possible. The rest of our stay was great and when I booked out I spoke to the manger who was extremely helpful and couldn't apologise enough for the problems encounter on the first day, she also refunded our money for the night too, which definately helped to ease the pain . All in all expect for booking in , we had a lovely stay but I don't know if I would book again purely because of the booking in experience . I'm sure it was a one off but its put me off what otherwise would be a lovely hotel.
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