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“Shabby and bad customer service” 2 of 5 stars
Review of Camden Regents Apartments

Camden Regents Apartments
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Camden Regents Apartments
102, Parkway | Camden Town, London NW1 7AN, England (Camden / Primrose Hill)   |  
Hotel amenities
Ranked #184 of 663 Specialty Lodging in London
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Shabby and bad customer service”
2 of 5 stars Reviewed October 6, 2013 via mobile

Stopped here for one night. The owner was rude prior to arriving as it was a Saturday and he was waiting for us to check in (our train was late), apparently they are not normally open on a weekend! So why he took the booking I don't know. Nearly wouldn't let us check in as he wanted photo id! Stopped in many hotels before and never once been asked for this before. The apartment was grubby, a dirty sock in wardrobe. The carpet grip was broke and a real danger, we constantly tripped over it. When leaving the next people who had booked were stood outside our door, no owner just guests trying to enter our room which hadn't been been cleaned!!

  • Stayed October 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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7 reviews from our community

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    3
    1
    1
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Dubbo, NSW
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 6, 2013

We really liked these apartments,they are modern(we stayed upstairs,so did not see ground floor ones) The Manager is very obliging,we discovered after our first nights sleep that the mattress was worn & the base had been broken,however when I informed the Manager about this issue he was very prompt in replacing it with a new bed,they are probably not soundproof so much but when you have enjoyed a big day in London,you sleep through anything! Free Wi Fi.which is great,a few little things like no plug in the handbasin,only 1 wineglass & the luxury toiletries had been used by previous tenants,but these are minor & I am happy to recommend them for a stay in London,close to the underground station & the bus stops, & shops & food outlets , & the price is acceptable.

Room Tip: I am sure I read on a review that these apartments had a laundry,but apparently only in some units,s...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Camden Regents Apartments

Address: 102, Parkway | Camden Town, London NW1 7AN, England
Location: United Kingdom > England > London > Camden / Primrose Hill
Hotel Style:
Ranked #184 of 663 Specialty Lodging in London
Price Range (Based on Average Rates): $$$
Number of rooms: 5
Reservation Options:
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Also Known As:
Camden Regents Apartments London, England

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