Whilst I endorse other reviewers comments about helpful staff and convenient location, the catering in the restaurant was poor and room cold (weather also cold but British hotels must be designed for British weather).
Hot food at breakfast was lukewarm at best - not helped by cold plates (due to overloaded non-functioning plate warming racks). At dinner steaks were small, tough and over-cooked (despite being ordered to be medium cooked). Steak had to be returned and replacement just as overcooked. Price was refunded however and service staff apologetic - just need better cooks.
Hotel staff attentive and helpful and efficiently dealt with bag accidentally left in room on check-out. In cold weather room heating inadequate and duvet too thin. Premier Inn has made great strides with its staff training - needs to invest more in room fabric quality (e.g. heating & bedding). Also TV screen at this Prem Inn tiny compared to other Prem Inns.
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- Also Known As:
- Premier Inn London Richmond England