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“Amazing caring experience” 5 of 5 stars
Review of citizenM London Bankside

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citizenM London Bankside
4.0 of 5 Hotel   |   20 Lavington Street, London SE1 0NZ, England (London Bridge)   |  
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Ranked #31 of 1,072 hotels in London
Berkeley, California
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Amazing caring experience”
5 of 5 stars Reviewed October 4, 2013 via mobile

I consider myself a seasoned traveller but due to issues in my personal life I miss booked this hotel, through bookings.com, and arrived a week early. Feeling like an idiot I expected that I should be on the streets looking for a place to stay. NO,. The manager, Matthew?, sat me down with a glass of mineral water and took control. He found me a room chez M there and then for the days that I wanted. Furthermore he contacted bookings.com and asked them to rescind my non refundable fees. All without making me feel a doddering incompetent. It did not stop there. When I returned to CA and checked my bill I saw that there was an error caused by my initial misbooking. On contacting the hotel the issue was dealt with easily. I can not say enough good things about such professionalism.
As to the hotel. It is very hip and the room was great. In London unless you rusticate in the far suburbs your room is likely to feel crowded if you have even a small backpack in addition to yourself. Here the space is well used and the hi tech room controls provide entertainment in all senses of the word.
The location is also great. From LHR it is an easy tube ride and a short walk. After 10h flying the walking is good. It is also a short walk to The Globe and other Bankside attractions. Do not miss Borough market.
In summary many thanks to CitizenM management for turning a mess into a perfect 3 day stay.

Stayed September 2013, traveled solo
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (345)
Date | Rating
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 3, 2013 via mobile

Excellent hotel. Will stay here next time in London. Great area. Loved the remote controls for everything. Very comfortable bed. Quiet room. Overlooked the courtyard. Very friendly on arrival. Not your average hotel.....better! Didn't sample the food but it looked very inviting. I was staying alone as I was going to attend a conference and I felt safe staying at CitizenM.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Poole, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 3, 2013

my boyfriend and I stayed at the CitizenM London Bankside after I stayed at their Glasgow hotel and fell in love with the concept. Great design, beautifully executed. Everything from the small but perfectly formed guestrooms to the imaginative, functional and comfortable public areas has been designed with the modern traveller in mind. Great fun, brilliant value, top notch service and a fantastic location. Would definitely recommend (but not f you want a large spacious bedroom!)

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Albuquerque, New Mexico
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 3, 2013 via mobile

Citizen M was a good hotel for the price but it had many drawbacks. One of the downsides to the hotel was that the room was tiny. Which is normal for Europe but still pretty small. The bathroom was super small and cramped. With huge luggage you better be ready to be cramped in the room. The breakfast is about 15 euros and it is not worth it. Ok now the good parts. The tv in the room was a good size, they have a bunch of movies for free and fairly new. The shower is awesome and the bed is big and comfy. The walk to the metro station or tube is about 15 minutes so it's a little far. You probably don't want to do it more than once a day. The bar downstairs is great and always very live around 5 pm. If you need a cab ask the hotel they get a great discount and they provide Mercedes vehicles. I would stay there again but not my first choice.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Maidstone
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 3, 2013 via mobile

Citizen M website has all info on room size, gadgets etc. For me these are great. Good service and atmosphere in the hotel. Location is good, ten minute walk to Tate modern, shard and borough market. 10 minute bus ride to London west end. Hotel has set a high standard....

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 2, 2013

This was in a perfect location for us as we had tickets to Shakespeare's Globe to watch Macbeth.
Once you remember that this is London and all hotel rooms are compact this is one amazing little space! Everything is modern and controlled from a tablet; blinds, tv, music, and even what colour you want the lights!! It has a great waterfall shower too!

Downstairs has a funky bar/cafe with great food, coffee and late night drinks!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paris, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2013

We had an amazing time at Citizen M Bankside last weekend thanks to Hiral who took care of us and made our stay so special.
The hotel is fantastic and very well located. Go there you won't be disappointed! :)
Marie & Flo

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about citizenM London Bankside

Address: 20 Lavington Street, London SE1 0NZ, England
Phone Number:
Location: United Kingdom > England > London > London Bridge , Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#20 Business Hotel in London
#21 Family Hotel in London
#27 Luxury Hotel in London
#33 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — citizenM London Bankside 4*
Official Description (provided by the hotel):
Located in the buzzing Bankside in the heart of London, citizenM is just minutes away from the Tate Modern and Millennium Bridge, within walking distance from Southwark tube station (Jubilee Line) and London Bridge (Jubilee & Northern Line). Find here Vitra chic living rooms, free Wi-Fi & free movies on demand, rooms with a tablet moodpad to control everything from mood lights to temperature, tv and blinds. There is also canteenM food & beverage outlet. ... more   less 
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Also Known As:
CitizenM London Bankside England

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