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“Very small rooms but they say it up front” 5 of 5 stars
Review of citizenM London Bankside

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citizenM London Bankside
4.0 of 5 Hotel   |   20 Lavington Street, London SE1 0NZ, England (London Bridge)   |  
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Ranked #38 of 1,066 Hotels in London
Newport, Wales, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Very small rooms but they say it up front”
5 of 5 stars Reviewed February 14, 2013

Loved free wifi, free films, Funky public space, alarm wake up lights and sounds, tablet to make it all work. Couples would be claustrophobic I think but I loved the way it was all a little bit different.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,797 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (396)
Date | Rating
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English first
Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed February 13, 2013

This is my second visit to this hotel and just to say Ali on reception and Christopher were extremly helpful when my remote would not work then crashed on me....

Thanks to the team for being so helpful and pleasant. what a pleasure to stay with such wonderful staff to meet, greet you and help..

Great customer service. Thank you

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
2 reviews
5 of 5 stars Reviewed February 13, 2013

ultra modern hotel!!! amazing big bed!!! funky tablet to control blinds, curtains and lights, you even get mood lighting!! nice touch, we had a different colour room every night!! so relaxing, was a pleasure to get back to our room after a busy day shopping and sight seeing!!! Really cool hotel, we didnt try the food but it smelt lovely, yes the rooms are small but is all you need,very clean, tele with music channels etc, fridge, hair dryer, you dont get tea or coffee in the rooms but we weren't bothered, this is a funky cool hotel and we loved it, the staff we really helpful and the lobby is great, fireplace sofas and cool décor!! highly recommend this hotel !!

Room Tip: staff advised us of best room, front of hotel as there was building work at the back, not on the hot...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 13, 2013

stayed only one night for a quick stop over from london. was easy to get to on the tube from heathrow and hotel in a great location so close to soutwark station and for a walk along the south bank (london eye, big ben etc)

The rooms are great so clean and compact. The bed is amazing so comfy i didn't want to go out with all the free movies and wifi. The samsung table you use to control the whole room is a funny novelty. The rain shower also a touch of luxury.

I booked this when it opened so got a good discount but prices are still reasonable for londo, will defiantly be staying here again or other citizen m's..

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 12, 2013

I absolutely adore this hotel. It's close to the Southwark Undergroud station, and pretty easy to get to from Heathrow Airport. Check in was a breeze, you have a self-service counter with someone waiting to assist you if you have any problems.

The rooms are amazing, everything is controlled by a Samsung tablet. You can set mood lighting in the room, control the temperature, television. Not to mention the free-wifi is amazing!

The beds were very comfortable, and they even included an adorable little rag doll.

The entire place is spotless, breakfast was great (I would pre-order to save a few pounds), and the staff was very helpful and friendly.

The hotel is down a small street though, if you're walking from the underground, but there are a lot of little stores where you can buy little meals to go. A few restuarants nearby as well.

I will stay here again and again.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
2 reviews
5 of 5 stars Reviewed February 11, 2013

Look no further - for Concept, Comfort, Cleanliness , Creativity and Cost - it does not get any better than this ! There is an ease and such a relaxed ambience that you feel instantly at home - well , in your dream home ! Every detail has been thought through so carefully that you feel instantly cared for - Ambassadors who look genuinely happy to be at work , Colours and Quirks that tease the mind , a room so well designed that you feel as if you are in a Cocoon ! I recommend booking the breakfast and spending a lazy am reading newspapers and taking in the ambience . Whether for business of Pleasure this Hotel will not fail to impress . If just for you - a wonderful indulgence!
A place to just be .... ( do not get me started on the Coffee , Champagne and Cocktails!)...........
Claire ( Citizen C) !

Room Tip: All are identical - but late check out great option and very reasonable - more time to enjoy breakfa...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesham
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2013

Wouldn't stay anywhere else in London, even on a higher budget. Free wifi everywhere, cell signal perfect throughout, tablet in every room which controls the blinds, lights, tv (with unlimited free movies as well), etc. Great showers. The food was excellent for breakfast and the bar was lively (but not too loud) and well staffed even at 2am.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about citizenM London Bankside

Address: 20 Lavington Street, London SE1 0NZ, England
Phone Number:
Location: United Kingdom > England > London > London Bridge , Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#16 Family Hotel in London
#24 Business Hotel in London
#34 Luxury Hotel in London
#46 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — citizenM London Bankside 4*
Number of rooms: 192
Official Description (provided by the hotel):
Located in the buzzing Bankside in the heart of London, citizenM is just minutes away from the Tate Modern and Millennium Bridge, within walking distance from Southwark tube station (Jubilee Line) and London Bridge (Jubilee & Northern Line). Find here Vitra chic living rooms, free Wi-Fi & free movies on demand, rooms with a tablet moodpad to control everything from mood lights to temperature, tv and blinds. There is also canteenM food & beverage outlet. ... more   less 
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Also Known As:
CitizenM London Bankside England

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