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“A mixed story” 4 of 5 stars
Review of citizenM London Bankside

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citizenM London Bankside
4.0 of 5 Hotel   |   20 Lavington Street, London SE1 0NZ, England (London Bridge)   |  
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Ranked #32 of 1,073 hotels in London
Taunton, United Kingdom
1 review
“A mixed story”
4 of 5 stars Reviewed November 18, 2012

We stayed at Citizen M for a couple of nights in November 2012. It is very new and, you sense, still finding its feet.

The good things: This is a very friendly hotel. The staff are attentive and helpful and they really convey an enthusiasm for their hotel that is infectious. The slightly Japanese design to everything is very attractive and the overall impact - of the lobby and the bar area - is dramatic and pleasing.
This hotel is very clean - in all areas - but that is hardly surpising in so new a building.

The bad things: The rooms (based on ours - 321) are very very small. The bed is large, which is nice but no room on either side to get in an out. Nowhere to place a suitcase, other than on the floor, and certainly no chance of swinging any cats. This will not be an issue for some people, in which case I recommend this hotel unreserevedly, but if you like a little living space - some chairs, wardrobes, and so on then you might want to book elsewhere.
We struggled a bit with the lack of space but we enjoyed everything else about the hotel and would certainly stay again.

Room Tip: Ask for the BIGGEST room they have to offer.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (338)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Cork, Ireland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2012

Stayed 2 nights at this excellent hotel. All sold on technology in POD style room room (tablet to control mood lighting and TV movies and internet, so if on the blink can be a mess) and chic design. Spacious and interesting reception rooms. Bit of cool start doing your own booking in with staff on hand to help. Bar and foyer and restaurant and garden all blend together. Room onto interior courtyard may suit some. Shower good with comp gel etc. Great bed but felt the room a little too hot even with A/C on. Did not have breakfast as preferred to walk to Borough Market for Monmouth Coffee Co - a must if you like. Great buzz there too with local office crowd and market very busy at lunch time. London Bridge tube handy 5-10min walk and Southwark tube around back of hotel with is also handy. Overall I think the hotel is a work in progress and not quite there yet but would like to stay again

Room Tip: Courtyard room for quieter stay but keep your blind down for privacy.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Toronto, Canada
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 18, 2012

This place is awesome, I'd go back for sure. Great location, friendly staff, very good value for money. The atmosphere in the lounge/bar area is great. There is a learning curve with the tablet but once you get the hang of it you're ok. Take a walk to the Borough Market and check out the Shard...also make sure to walk across the Millenium bridge and once on the other side go for a walk on the bank of the Thames.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tropea, Italy
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 17, 2012

I stayed 4 nights at the Citizenm London.it absolutely meets all your expectations.It s a very nice, young, modern and clean hotel!Design is so cool!
Very central location, feew minutes from S.Paul and London Bridge, just behind Tate Modern Museum.Staff very welcoming, young and funny!Nice Bar open 24 hours and internet connection everywhere!Rooms are good and coloured, you can control everything just by your room tablet!
I really recommend it to everybody!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2012 via mobile

A decent 25 minute walk from Waterloo but buses run frequently and stop outside hotel. A blend of retro pop culture designs welcomes you to the hotel. Self check but not to worry. Staff are helpful and vibrant working the front desk and bar!
When we entered the room it was bizarre! Think fifth element apartment with Bruce Willis, ( no the room doesn't come with Bruce Willis ladies) with a modern Japanese contempory feel.
As you've probably read the room has a Samsung tablet which controls the tv with music and films to choose from similar to an airplane setup. The aircon and blinds are also controlled through the pad and my favourite is you can set the led room lights to any colour you like with the I'd of a colour wheel!

The bed takes up most of the room. It's huge could fit 4 people and has 4 gigantic pillows. Only enough floor space for 2 suitcases but sufficient. Small fridge available. The bathroom is massive with the coloured led lights setting a tone through the sectioned off frosted glass wall. All in all fresh and clean.

The staff were friendly and laid back and would ask us about our day plans and organise printed directions and bar and site recommendations as well.

There is a 24/7 self serve cafeteria downstairs which looks enticing with good variety. But there's not too much need for it in the day as there is a marks and spencer across the road to he hotel!!!

Downstairs in the lobby there is a huge chill out area with novelty ornaments and interior design. Plenty of opportunities for silly photos.

The selection at the bar was also great! The only negatives were the aircon could have been colder and the bathroom door makes an annoying noise. Pety I know but hard to find faults.

Looking forward to staying next time. Strongly recommend for couples, business or short London trips.


  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 15, 2012 via mobile

Everything about this new London Hotel is just wonderfull
The rooms are small but who is visiting London to stay in a room. The bed is huge and comfy
English breakfast that only the english truely can love but if you dont want it you just dont pay for it , fair enough. The coffee made to order is great
The best part of the Hotel is the common space In the lobby, filled with designer chairs, enough outlets to charge all your Apple products while hanging out with the crowd , meeting , working , socializing
Check In and out easy and fast using til kiosks at the entrance
Great place

  • Stayed November 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Zagreb, Croatia
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 15, 2012

I have always loved coming to London, but after visiting Citizen M London just got even better for me. It is a new hotel located near London bridge, with unbeliveble lobby, chill-out zone, bar & breakfast area on ground floor and free wi-fi as well. The staff is very nice and helpfull. Rooms are very clean, and a little bit small, but also have a very good usage of space in them and have a very, very nice design as the hotel itself. Also for the first time I saw a tablet controlled room, where you can change AC, TV and radio chanells, the lightning of the room, go online, and control the room's curtains all with one tablet, very exiting!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about citizenM London Bankside

Address: 20 Lavington Street, London SE1 0NZ, England
Phone Number:
Location: United Kingdom > England > London > London Bridge , Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#20 Business Hotel in London
#22 Family Hotel in London
#28 Luxury Hotel in London
#33 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — citizenM London Bankside 4*
Official Description (provided by the hotel):
Located in the buzzing Bankside in the heart of London, citizenM is just minutes away from the Tate Modern and Millennium Bridge, within walking distance from Southwark tube station (Jubilee Line) and London Bridge (Jubilee & Northern Line). Find here Vitra chic living rooms, free Wi-Fi & free movies on demand, rooms with a tablet moodpad to control everything from mood lights to temperature, tv and blinds. There is also canteenM food & beverage outlet. ... more   less 
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Also Known As:
CitizenM London Bankside England

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