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“First stay in London.” 3 of 5 stars
Review of Park Grand London Hyde Park

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Park Grand London Hyde Park
4.0 of 5 Boutique Hotel   |   78-82 Westbourne Terrace | Paddington, London W2 6QA, England (Bayswater / Notting Hill / Lancaster Gate )   |  
Hotel amenities
Ranked #344 of 1,069 hotels in London
Downham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“First stay in London.”
3 of 5 stars Reviewed yesterday NEW via mobile

We booked this hotel for two nights whilst Visiting London. On arrival 2.15pm, We were told that our room was not ready and We would have to wait.... 3.10pm arrived and we finally received our key! We had travelled for 4 hours that morning and being told our room wasn't ready AFTER their 2pm check-in policy was even more exhausting!

The room was very small but clean. There was a very overpowering smell of perfumed air fresher which took your breath away, luckily the window could open and I had my inhaler to hand. Walls are quiet thin, we could hear the gentleman next door talking away until gone 11.30pm.

Arrived back at the hotel that evening to find our door key would not work - back to reception we went.

After the first day/night, the stay was pleasant and in a good, quiet location, not far from some fantastic sites.

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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628 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
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English first
London
1 review
5 of 5 stars Reviewed 2 days ago NEW

I initially booked a double room via bookings dot com . I but my room was changed from one hotel to another , I wasn't very happy . But the guy at reception mr sakar was very helpful , checking in was very fast but again I wasn't happy with my room and asked for a better room , mr demelo the manager gave me a room just the way I like it . Staff are brilliant here , rooms are superbly clean , location is great and both staff mr sakar and demelo is outstanding .
Thank you very much guys , my stay in London been superb choosing this hotel and served by these fantastic staff .
Thank you .

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review, yesterday
Dear Abdul1868,

On behalf of Ignatius and Sakar and the rest of the team here at the Park Grand London, Hyde Park, thank you very much for having shared your feedback on TripAdvisor.

It is incredibly rewarding for our team members to be recognized for their efforts and reviews like these make it all worth it. Rest assured that your comments will be shared among the team accordingly.

We are sorry to hear that there was a small issue regarding your reservation. However, we are happy that our staff were able to quickly recommend a room to your liking.

Should your travels next take you to London, we hope we will remain your first choice of destination. We look forward to welcoming you back at the Park Grand London, Hyde Park in the near future.

Kind Regards,

May Phan
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Villemoisson sur orge
1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel is very convenient, very good location in london, close to Padington station and to the central line, in a very nice area, you can go walking to Nothing hill

Nice rooms but a little noisy

Very good breakfast with a special price if we book in advance

Room Tip: very good rooms but noisy
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review, 2 days ago
Dear Bertrand P,

We would like to thank you for choosing to stay at the Park Grand London, Hyde Park and sharing your review on Trip Advisor following your recent visit.

The Park Grand London Hyde Park is ideally located within walking distance of Paddington Station, Lancaster Gate, Hyde Park and even Notting Hill. It also has great tube connections to all of Central London and we are happy that you chose to stay here with us.

I am sorry to hear that despite having enjoyed your stay that you found the room rather noisy. We have a variety of different rooms, so we can cater for any type of request. We also have rooms that are located in quieter areas of the hotel and of which can be requested upon making the reservation.

We look forward to welcoming you back at the Park Grand London, Hyde Park soon!

Kind Regards,

May Phan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halikko, Finland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

London, well known for expensive but low quality hotels, has some reasonable places where price meets the quality. This one is such a place. Room was clean, shower very good and breakfast not
overly priced. Will likely retrun to this place for the same deal

Room Tip: Chose a room on the garden side. Street somewhat noisy
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review, 2 days ago
Dear Kentsu55 ,

We would like to thank you for choosing to stay at the Park Grand London, Hyde Park and sharing your review on Trip Advisor following your recent visit.

We are delighted to hear that you had a comfortable stay and that the Park Grand London, Hyde Park with its facilities and services were up to your satisfaction. Our breakfast buffet is a selection of high quality food as we want to ensure no one leaves hungry.

The Park Grand London Hyde Park is ideally located within walking distance of Paddington Station, Lancaster Gate and even Hyde Park. It also has great tube connections to all of Central London and we are happy that you chose to stay here with us.

We hope to welcome you back at the Park Grand London, Hyde Park in the near future.

Kind Regards,

May Phan
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wiesbaden, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 5 days ago NEW

Our stay at the Park Grand London Hyde Park was pretty much what we expected. While I find the price outrageous, that is London. We have gone for slightly cheaper hotels in London and felt like we were staying in Hostels, so this was an upgrade. The staff was friendly and efficient. The breakfast was fine, the room clean and comfortable. My concern would be if there is no AC in the summer months, while the room would get rather warm on the 4th floor. The best part of the hotel was it's convenience and location. I would stay there again.

Room Tip: Make sure if you are staying in the summer that there is AC.
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  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review, 2 days ago
Dear stasbee,

We would like to thank you for choosing to stay at the Park Grand London, Hyde Park and sharing your review on Trip Advisor following your recent visit.

We are delighted to hear that you had a comfortable stay with us and that you found that staff and l friendly and efficient. Your positive comments will be shared with all of the team.
The Park Grand London Hyde Park is ideally located within walking distance of Paddington Station, Lancaster Gate and even Hyde Park. It also has great tube connections to all of Central London and we are happy that you chose to stay here with us.

The Park Grand London, Hyde Park is known to have a variety of rooms that are quite spacious and all equipped with air-conditioning, the thermostat normally located next to the door. Thus, I am really sorry to hear that you found the room rather warm, perhaps on your next visit we can set this prior to your arrival and please do feel free to contact our front desk staff if you need any assistance.

We hope to welcome you back at the Park Grand London, Hyde Park in the near future.

Kind Regards,

May Phan
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

i visited the hotel a week ago, the room was clean and nice . the issue that upset me , was the storage time the reception guy approved me.
the day i checked out my flight schedule for 1155pm.
i asked the reception to leave my luggage till 10pm, and he said he can make it only till 8pm.
any logic with that schedule?????

  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review, 3 days ago
Dear Mazulae,

Thank you for sharing your positive comments on Trip Advisor following your recent visit at the Park Grand London, Hyde Park.

We are very happy, that the Park Grand London, Hyde Park with its facilities and services were up to your satisfaction and that you had a most comfortable stay.

Please accept my sincerest apologies for the inconvenience caused due to the confusion of luggage storage, if you could kindly provide me with your reservation details so that I am able to investigate the matter further.

It would be highly appreciated if you could contact me on housemanager.hydepark@shaftesburyhotels.com or you can call me on +44 (0)20 7262 4521 as per your earliest convenience.

Kind Regards,

May Phan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had stayed earlier in their Park Grand Paddington Hotel and were delighted with our stay. This time we chose the Park Grand Hyde Park and had booked the Duplex Room. Because of some unfavorable comments changed our room to Triple. Though ok, it was on the back side. We requested the Duty Manager Mr.Ignatius to give us a better room, and we found a gem. It's very comfortable and spacious. Superb. The bathroom is a bit small, that's ok. After all it's London.One negative is the confusion about their breakfast policy. The company has many websites and it does get a bit confusing. Here again Mr.Ignatius came to our rescue.The breakfast too is hot and enough. We would stay here again. And thank you Park Grand Hyde Park & Mr.Ignatius.

Room Tip: Go for the Duplex!!!
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurdeepsinghSENATOR, Guest Relations Manager at Park Grand London Hyde Park, responded to this review, 3 days ago
Dear NatAar,

Thank you very much for having taken the time to share this fantastic review on Trip Advisor following your recent visit.

We are delighted to hear that you had an enjoyable stay with us and that we managed to exceed your expectations, especially Ignatius who came to your rescue. We are sure that he will be more than happy to have seen and heard the many compliments you have shared here.
We are very proud of our product and staff at the Park Grand London, Hyde Park and it is always encouraging to receive your valued feedback.

Our team here ensures that our guests receive just the best of service, with attention to detail and that special something that defines us who we are, as we are giving our best in every way to ensure our guests are leaving with delightful memories.

We are looking forward to your return visit to pamper you once more with great hospitality.

Kind Regards,

May Phan
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Park Grand London Hyde Park

Also Known As:
Park Grand London Hyde Park England
Address: 78-82 Westbourne Terrace | Paddington, London W2 6QA, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate  , Paddington / Maida Vale
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#217 Luxury Hotel in London
#289 Business Hotel in London
#325 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Grand London Hyde Park 4*
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