We checked in and were happy to find out that we were upgraded to a deluxe suite or a room. The room which we were in was small and poorly designed, very small , so small that it made me wonder about the normal room if we were not upgraded. The room was so small that you can't even move around if another person is standing in the room. No space to keep luggage and its so tight to walk in the room that you keep on banging yourself to the furniture.Its a four star hotel, I wonder on what basis they've got it. Restaurant is in the basement which actually doesn't gives the feel of a restaurant.No drinking water was kept in the room not even a bottle, we had to ask for it and were charged for it. Now I am not complaining here that I had to pay for it but forget a mini bar but atleast I would expect a bottle of drinking water on the arrival in the room if I am checking into a four star hotel room which is situated in the heart of london.Not really satisfied with the hotel & would look for another options definitely when we visit next time.
- Also Known As:
- Park Grand London Hyde Park England
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