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“Wembley weekend” 5 of 5 stars
Review of Park Grand London Hyde Park

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Park Grand London Hyde Park
4.0 of 5 Boutique Hotel   |   78-82 Westbourne Terrace | Paddington, London W2 6QA, England (Bayswater / Notting Hill / Lancaster Gate )   |  
Hotel amenities
Ranked #349 of 1,073 hotels in London
Newport, United Kingdom
1 review
“Wembley weekend”
5 of 5 stars Reviewed May 8, 2013

We found this hotel on line while researching the prices etc of a major hotel chain. What a gem we unearthed. The room was a one bedroom studio flat. Very clean and tidy, with a small kitchen area,a large king size bed,two plasma screen Tv's and a huge walk
The location of a five minute walk from Paddington station is great for us travelling by train from South Wales.
We will definitely be back.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, May 13, 2013
Dear Guest,

Thank you for staying at Park Grand London Hyde Park.

Our mission is to make your stay memorable in every way, and your comments will provide us with the information we need to maintain our high level of service.

We look forward to having the opportunity of welcoming you back to the Park Grand London Hyde Park in the near future.

Yours Sincerely,
Gourav Gupta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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774 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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English first
Watford, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2013

We stayed overnight to go to the theatre on Friday night and visit Hyde Park and environs to celebrate my husband's birthday. The hotel was a short walk from the tube station. Staff were extremely friendly & helpful and the hotel gave us a free upgrade from double room to club suite which was really kind of them. Even though the rooms are small due to the traditional London apartment building, they are furnished to a high standard with very comfortable furnishings. The buffet style breakfast was plentiful with good food and attentive service. After checkout, we were able to leave our luggage until the evening so that we could enjoy a day touring. A very pleasant stay all round.

Room Tip: Definitely choose the Club Suite - it provides separate lounge area which makes for a much more rela...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, May 13, 2013
Dear Guest,

Thank you for staying with us at the Park Grand London Hyde Park.
I am writing to you personally to thank you for your stay with us. We will surely take a note of your feedback which will help us to deliver excellent customer service. Kindly let me inform before you next visit & I will do the needful.
Yours Sincerely,
Gourav Gupta
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wales
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 7, 2013

Although the room could of been bigger...we didn't plan on staying in the room more than we had to as there is so much to see in London
Breakfast was plentyful,again staff were friendly and helpful.
Hotel was clean and good location.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, May 13, 2013
Dear Guest,

We thank you for your lovely comments about our premises & our fabulous staff.

We hope you will be back soon and for assistance in booking your future stay please write to me on housemanager.hydepark@shaftesburyhotels.com

Kind Regards
Gourav Gupta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 5, 2013

We stayed here this weekend for my wife's birthday. The hotel was clean and on the whole, with some exceptions the staff where polite. The room was very small and although our friends had paid the same amount for the same standard of room their room in every way was smaller by some considerable portion. When this was mention the answer given was " that's just how it is not every room is the same". That being the case the price should reflect this difference, not a particularly great answer nor very professional. Also, and this my area of expertise (I earn my wage in this industry) our friends had a ironing board with a built in iron which had electrical wires exposed and was broken which plastic covers that made up the iron and concealed the irons electrical parts, this would be considered to be a code 2 failure of safety and should not be used at all or left in the room as there is a high potential that anyone using this piece of electrical equipment could receive an electrical shock our friends obviously did not used it . When this was reported in a polite way it was meet with a disconcerting almost non believing response that our friend was over reacting and this could not be the case, only when pictures where shown that the member of staff backed down but with no apology! This could be reported to the relevant safety organisation which I am sure would love to here of dangerous equipment left in rooms for guests to use...!!!! I am sure not really the sort of thing that they would like to have. To sum up the hotel is in an ok location, is clean, the breakfast was ok apart from the cold eggs and some sausages (it is a help yourself buffet) which staff again said they believed to be acceptable, be honest is over priced for a room.

  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, May 7, 2013
Dear Guest,

Thank you for choosing the Park Grand London Hyde Park for your recent visit to London.
It would be highly appreciated if you could contact me on housemanager.hydepark@shaftesburyhotels.com as per your earliest convenience so we can discuss this further.
Once again, kindly accept our sincere apologies & we look forward to welcoming you back at the Park Grand London Hyde Park.

Thank you very much.
Gourav Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
British Columbia
Top Contributor
58 reviews 58 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed May 4, 2013

We selected this hotel because of its proximty to Paddington Station and the Heathrow Express. It's only two blocks away. Other than that, it's pretty typical of this area and style of hotel. Clean, fairly well decorated rooms with updated ensuites with shower, large TV and free WiFi. But, as with all similar hotels, the standard rooms are very small ... room for the bed, your suitcases, a pathway to the toilet ... and that's about it. Breakfast was typical buffet style, including Full English. Generally during our two week stay in the UK, the beds have been slightly on the firm side and very comfortable. The mattress in our room this time was getting a little tired and was too soft to be considered comfortable. Don't expect a view, especially from the lower floors. At least the window could be opened in our room for fresh air. So ... very convenient, but just a place to sleep, with no real complaints.

Room Tip: Avoid the "lower ground" floor (a.k.a. "the basement"). Second floor or higher o...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, May 7, 2013
Dear Guest,

We thank you for the comments .As mentioned, our rooms are indeed different in sizes. I would like to request you to give us an opportunity to arrange bigger room for you. Please let me know about your future visit to do the arrangement.
We are looking forward to welcome you back in the near future.
Kind Regards
Gourav Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Top Contributor
125 reviews 125 reviews
41 hotel reviews
Reviews in 50 cities Reviews in 50 cities
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed May 4, 2013

We had the smallest room on our floor (according to the fire escape plan) and boy did it ever feel that way. Even though it was super clean, it's just about the smallest room I've ever been in (excluding hostels). Of course London is a pricey town and this is a good option in that sense, but I don't feel we got our money's worth. The room has about zero extras, no hair dryer, no fridge (but a place where they ripped the fridge out) and zero space. The TV's mounted sideways on the wall with no way to turn it so you had no convenient way to see the tv (as the bed was facing the other direction). The bed was really soft and strange, I usually like soft beds but this one has given me back pain in the mornings and I felt like I was going to roll out the entire night. Very clean but I can't wait to get out of here and I wouldn't return.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, May 7, 2013
Dear Guest,

We thank you for staying with us at Park Grand London Hyde Park.
As mentioned, our rooms are indeed different in sizes. I would like to request you to give us an opportunity to arrange bigger room for you. Please let me know about your future visit to do the arrangement.
We are looking forward to welcome you back in the near future.
Kind Regards
Gourav Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Obsteig
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 3, 2013

Fortunately today is my last day in this hotel. I stayed there for 6 nights and every morning I woke with a aching back. I complained two times because of the bed and the second time they did something, but the bed is still one of the worst I ever slept in.
The room itself is very tiny, but clean. This is the reason for the second rating point. Otherwise it would be only one.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, May 7, 2013
Dear Guest,

Thank you for choosing the Park Grand London Hyde Park for your recent visit to London.
It would be highly appreciated if you could contact me on housemanager.hydepark@shaftesburyhotels.com as per your earliest convenience so we can discuss this further.
Once again, kindly accept our sincere apologies & we look forward to welcoming you back at the Park Grand London Hyde Park.

Thank you very much.
Gourav Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Grand London Hyde Park

Address: 78-82 Westbourne Terrace | Paddington, London W2 6QA, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate  , Paddington / Maida Vale
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#232 Luxury Hotel in London
#288 Business Hotel in London
#348 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Grand London Hyde Park 4*
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Also Known As:
Park Grand London Hyde Park England

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