We stayed here this weekend for my wife's birthday. The hotel was clean and on the whole, with some exceptions the staff where polite. The room was very small and although our friends had paid the same amount for the same standard of room their room in every way was smaller by some considerable portion. When this was mention the answer given was " that's just how it is not every room is the same". That being the case the price should reflect this difference, not a particularly great answer nor very professional. Also, and this my area of expertise (I earn my wage in this industry) our friends had a ironing board with a built in iron which had electrical wires exposed and was broken which plastic covers that made up the iron and concealed the irons electrical parts, this would be considered to be a code 2 failure of safety and should not be used at all or left in the room as there is a high potential that anyone using this piece of electrical equipment could receive an electrical shock our friends obviously did not used it . When this was reported in a polite way it was meet with a disconcerting almost non believing response that our friend was over reacting and this could not be the case, only when pictures where shown that the member of staff backed down but with no apology! This could be reported to the relevant safety organisation which I am sure would love to here of dangerous equipment left in rooms for guests to use...!!!! I am sure not really the sort of thing that they would like to have. To sum up the hotel is in an ok location, is clean, the breakfast was ok apart from the cold eggs and some sausages (it is a help yourself buffet) which staff again said they believed to be acceptable, be honest is over priced for a room.
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- Also Known As:
- Park Grand London Hyde Park England