We stayed for one night and booked one double and one triple room. When we arrived we were told that in order to put us all on the same floor, the double had been upgraded to a club room, which was very nice! Both rooms were lovely, clean, tastefully decorated and with comfortable beds. Bathrooms as well were spotlessly clean. Breakfast was very good, with a plentiful buffet with a selection to satisfy different tastes. We were really pleased with the hotel and would definitely book again.

This is the second time we have stayed at Park Grand London, on both occasions the service and staff have been excellent. The rooms are of a very good standard , with refereshment facilities, toiletries and biscuits provided. The breakfast is very comprehensive, excellent choice and regulalry replenished by the pleasant staff, who promptly cleared away any used dishes etc.
Excellent value for money. The directions given to the hotel are clear and accurate with a short walk to the Paddington tube station.

Room was huge with two double beds in, decent facilities for a 4* hotel, window was broken and kept slamming during the night which made me worry about security if we were gonna be robbed by robins outside. Power shower was nice for London water though the freebie shower gels went out of date in 2010. Naughty. Tastefully decorated but more like a top class premier inn than 4* hotel. Would be using laterooms again but not necessarily this chain of hoteliers.

We booked a room via lastminute and at no point it was indicated the room is actually in a "sister hotel". They didn't even say the Park Grand was full. This is a Shaftesbury chain hotel, the Paddington one. On top of that they only said our rooms are on the other side of the road. We tried to find the place for 15 minutes during which we called twice to Park Grand, but they still didn't give us clear enough information, so we walked back to Park Grand.

The person at reception came outside and said she would show us where the hotel is. After 5 minutes she admitted she didn't know either! In freezing cold and with some blisters this was not my idea of great weekend

Now we are in a freezing cold tiny hotel room (I don't mind the size so much, this is London after all) that cannot possibly be 4*. After reading all the good reviews from here, I am very disappointed.