Finding value-for-money hotel in London is not an easy task; London hotels are expensive, often very busy and suffer from generally low standards. This hotel, like others in the Shaftsbury group of hotels, has its faults and your experience will depend on the room allocated and the staff on-the-day. This was my first stay at this particular hotel but I have stayed in at least 6 others in London from the same group and have a silver-level membership as a result; this may positively colour the service I received on this occasion, and others (I hope so!). The main attraction of this and its sister hotels (all share essentially the same room-size (small), decor, furnishings, service-levels etc though a few are a bit more deluxe than the rest. I would return to this and other Shaftsbury hotels because they are recently converted (less than 2+ years?) and therefore fresher, cleaner and more modern than many equivalents at the same price. Rack rates are ridiculous and this hotel is only value-for-money for me when its available below £100 per night.
If you want a standard room size then you will need to go for the top-tier rooms.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are glad to hear that you had a very enjoyable stay with us.
Our bedrooms are much bigger than average London room For obvious reasons I cannot comment on rates but I can ensure you to find good deal for your future stay.
We ensure every guest has a relaxing visit and thank you for your observation in regards to decor. I request you to please write to me before you next visit and I will make sure we look after you well. You can write to me on firstname.lastname@example.org
We hope to see you again very soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.