hotel is well situated to queensway and Hyde park hotel is clean and the staff are very friendly and helpful. the only downside was the mattresses were too soft and sinks in the middle would stay there again as the overall experience was good and was excellent value

Booked to stay here for a weekend away before Christmas with my boyfriend. Booked 2 or 3 months in advance and was £280 for 2 nights in a Club room. I read in different reviews different things about club rooms, some on one floor and very small and others that had a bed upstairs so i emailed the hotel who confirmed that the club rooms were accross 2 floors. Nearer to the time (about 2 weeks before) i checked the hotels rates and the same room for the same date was £213 and then under £200 just before so if you want to take a risk they still have rooms booking just before a stay seems to save you a lot of money on a room. There was a cheaper rate when initially booked in advance but the small print did state that for that rate you could be in one of their sister hotels if they did not have room so i don't know if this is what has happened to other guests who complain of being moved. I was worried about this and also read about reoccuring 'maintanence issues' at the hotel so i emailed them 2 days before and was assured our room was guarenteed and there were no problems.

We arrived an hour early at about 1pm and thought we would try and check in and our room was all ready for us. They did ask at check in if we wanted a room on 2 floors or not as they had both available, we did want the room on 2 floors and would have been dissapointed if there wasn't one available but perhaps as i emailed in advance they made sure they had this one available. The room looked as per the hotels website apart from some of the finishings were a little bit poor such as the carpets did not meet the walls and the duvet cover was ripped in places. The bed and bathroom was very clean which is the most important things to me and little things like the carpet don't really worry me. There was a half bottle of wine on arrival and a fruit basket as advertised when booking. We had signed up to their premeir awards scheme and this stated if available you get a free upgrade which would have been to their duplex suite (same room but more spacious) but i assume it was not available but perhaps if we had booked a standard room we may have been upgraded to a club room free of charge. We wanted a club room though so happy to pay for it. Feel the hotel is good value for money. Looked at others in the area for a similiar price and they looked more like hostels so very pleased booked here. It included breakfast both mornings which is normally £15 each. Good selection and most if it ok but some of the cooked items were a little cold.

It was about a 10 minute walk to Paddington station but looked as if a new tube was opening this year closer to the hotel. Hotel staff were all friendly and helpful. Would definitly stay here again.

We stayed 4 nights in the hotels and i have mixed feelings, some things are good and others are bad.
When we arrive at 15.00h our room was not ready, but they apoligized 2 times. And after 10 minutes we could go into the room.
At th reception desk were friendly people.
The room was small, very small. But all you need is in the room! It looked good. The bed was very small and the matress was so saggy, so with 2 people in the same bed it was not comfortable. The pilows were good!
The bathroom was clean, but in the bedroom they didn't vacuuming all the days. The cups for the tea/coffee were also dirty. We put a don't disturb sign, and at new years day at 10 in the morning the housekeeping came to knock they want to clean the room! But we had don't disturb on the door.
The worst thing in the room was the noise of the other rooms,you could hear people talk in the room next to you and in the room above us, you could hear every step the people made!!!
So we won't go back to this hotel.

My boyfriend booked this hotel end of October as a Christmas present for me, upon arrival today to be told they had a system error and had over booked... Although When we rang up last night they confirmed we had a booking and everything was fine. I will admit after reading reviews on here last night I thought this would happen.. So they sent us in a taxi to the grand royal hotel.. And got given a room which was literally abed and that was it, you couldn't even walk around the bed! Very disappointed in this hotel as we were looking forward to our stay. Believe negative reviews and don't bother booking a room cause you won't get what you booked!