My partner and I booked for a romantic weekend away. We booked this hotel for the locality (close to Hyde Park for winter wonderland) and the 4* rating for added comfort. I had read a couple of the reviews after I had booked, which I wish I had taken heed off!
Upon arrival on the Friday, we were told firstly that we did not have a booking, until I showed the receptionist our booking receipt & suddenly our printed details appeared. She then told us they no longer had any rooms avalible as the hotel had maintence problems and we would have to stay at another hotel. We quired this-asking for the hotel details and she couldn't tell us the name only that it was in Notting Hill and they would arrange a complimentary taxi for us. She then assured us that the room type etc that we had booked would be the same, as we didn't wish to cause problems and it had been a long day we agreed.
When we arrived at the 'Shaftsbury Priemier' thier Notting Hill branch, we were shown to our room which was tiny, had no bath, no wardrobe, a shower you couldn't move in and the TV didn't work-we went back to the front desk to complain as we had booked for a deluxe superior at £104 per night, and were given a box. The receptionist told us she couldnt do anything, and had had a long day (hadn't we all!) and would try and look into an exchange for our second night. We asked for a gatentee of this and after an awful night in a room smaller than our bedroom at home we were moved to a club room on the first floor...which was bigger but still the standard and size of an Ibis or Travelodge room.
Please do not book this chain of hotels as it really is not worthy of the star rating or the price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing the Park Grand London Hyde Park for your recent visit to London.
We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay.
It would be highly appreciated if you could contact me on email@example.com as per your earliest convenience so we can talk discuss this further.
Once again, kindly accept our sincere apologies & we look forward to welcoming you back at the Park Grand London Hyde Park.
Thank you very much.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.