Husband booked this hotel for my 40th as a surprise. What a surprise it was they supposedly had maintenance issues (read previously in reviews) so we couldn't stay in hotel had to go Shaftesbury hotel down the road. Our complaint and unhappiness fell on deaf ears mainly due to inexperience and not understanding us. Was rushed to other hotel which didn't look like one at all, no apology given, no upgrade offered. The basement box room we were given had the fire exit stairs right outside window with workmen going up and down, shouting due to blocked drains and also having a good look in our room! Now when I say box room I mean the room was built around the bed literally, whoever was by the wall side would have to climb right over to get out and you couldn't pass by each other as not enough room. Very close to tears at this point my husband went back upstairs to complain on the deaf ears and was told he would be shown around another room, but was just handed the keys and had to find it himself. This room was slightly bigger and you could walking sideways get around the bed, so this one we had.
I was very disappointed in the service we received or not as the case may be and my husband was disappointed as he had the park grand booked for a month before my birthday and we didn't stay there or had any correspondence to say that there was maintenance work going on. So I feel that they took my husbands money under false pretences because if we had wanted to stay at the Shaftesbury we would have booked it.
Absolutely disgusting service from such a big chain of hotels!
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- Also Known As:
- Park Grand London Hyde Park England