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“Super place to stay in London” 5 of 5 stars
Review of Park Grand London Hyde Park

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Park Grand London Hyde Park
4.0 of 5 Boutique Hotel   |   78-82 Westbourne Terrace | Paddington, London W2 6QA, England (Bayswater / Notting Hill / Lancaster Gate )   |  
Hotel amenities
Ranked #344 of 1,073 hotels in London
Portrush, United Kingdom
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Super place to stay in London”
5 of 5 stars Reviewed November 11, 2012 via mobile

This hotel is in a perfect location for a stay in London. Quietish location for London but close to tube local shops and great pubs. Staff are very friendly and helpful. Rooms are small but very clean and are all you need for a stay in the capital. The breakfasts are excellent. We will definitely be back!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, November 16, 2012
Dear Guest,

We are glad to hear that you had an enjoyable stay with us.
As mentioned, our rooms are indeed different in sizes. I would like to request you to give us an opportunity to arrange bigger room for you.
We ensure every guest has a relaxing visit and thank you for your observation in regards to our Breakfast
We hope to see you again very soon.
Kind Regards
Gourav Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Gloucestershire, England
1 review
5 of 5 stars Reviewed November 5, 2012 via mobile

Staff very friendly & helpful. Great price for the night & room very spacious for 3 of us. Breakfast was very good also. Good location, 5 min walk or so from paddington. Would recommend & would stay here again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, November 6, 2012
Dear Guest,

We thank you for the lovely comments on staff as well as service provided to you here at Park Grand London Hyde Park.We ensure every guest has a relaxing visit and thank you for your observation in regards to our Breakfast.
We are looking forward to welcome you back in the near future.
Kind Regards
Gourav Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 5, 2012

I have to say that this hotel chain have some good deals.
The room can be a little bit small but they are fresh and have everything you need.
I paid around 80 pounds per night for a double room including breakfast and internet.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, November 6, 2012
Dear Guest,

Thank you very much for taking time to share your wonderful review.
I am delighted that you enjoyed your recent stays with us. Thank you for your positive comments about the deals we offer.
Hope to welcome you back soon!
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed November 3, 2012

Went there for a couple of days away from it all. The staff were superb, friendly but not overbearing. The room was very clean and the bed was really comfortable. Bit hectic at breakfast, but so what? Very convenient for all tourist stuff and Hyde Park etc. We will go back there? Thank you to the staff again. Well done everyone!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, November 6, 2012
Dear Guest,

Thank you for your comments regarding your recent booking with us here at the Park Grand London Hyde Park.
Your business is very important to us and we value your feedback. By telling us you feed back especially for your staff is highly appreciated.
Please write to me when you have return trip to London on - housemanager.hydepark@shaftesburyhotels.com
Thank you again for taking the time to complete the survey. Look forward to have you back.
Yours Sincerely,
Gourav Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tralee
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 1, 2012

Stayed at this hotel from 28 Oct - 31 Oct. The rooms were well kept and clean but a little small, beds were nice and comfortable. The ensuite had a good sized shower with plenty of hot water.
We found the staff cheerful and very helpful, breakfast was plentiful and a good variety to suit all tastes.
Hotel is well situated only a couple of minutes walk from Paddington station.
The only thing missing here is a bar ( I didn't see one) .

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, November 6, 2012
Dear Guest,

We are glad to hear that you had an enjoyable stay with us.
As you have mentioned about the size of the room. I would like to request you to give us an opportunity to arrange bigger room for your future stay.
We ensure every guest has a relaxing visit and thank you for your observation in regards to our Breakfast
We hope to see you again very soon.
Kind Regards
Gourav Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 31, 2012

Chose this hotel as within walking distance to hospital the price was v good & included breakfast. Deluxe twin room which was nicely decorated, bigger than i thought it would be,plenty of tea & coffee also fresh fruit which was a nice touch.Bathroom was a good size shower worked well everything very clean.
Reception was a little slow but everyone was very helpful,breakfast was hot and plentiful although when it got busy took a little time to replenish.
Would definitely stay again if all rooms of the standard we had.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, November 1, 2012
Dear Guest,

Thank you for your comments regarding your recent booking with us here at the Park Grand London Hyde Park.
Your business is very important to us and we value your feedback. By giving us your feed back especially reception, it gives us an opportunity to improve.
Thank you again for taking the time to complete the survey. Look forward to have you back.
Yours Sincerely,
Gourav Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 31, 2012

That's what they said when we arrived. The staff - looking glumfaced - explained that there were two unsold rooms on the night before and the hotel had sold them to people who wanted stay more than one night. And one of those rooms they sold was ours! The staff told us this was quite common practice in this hotel and they disliked having to treat customers in this way.

I'd booked it three months before and confirmed it five days before. The receptionist tried her best to find us another room locally but all she could offer was two single rooms in Kensington. Instead we accepted the only viable alternative on offer - a room at another Park Grand hotel 40 minutes drive away on the outskirts of London.

And all that for £149. If you want somewhere to stay that actually allows you into the room you've booked - NEVER go here.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Park Grand London Hyde Park, responded to this review, November 1, 2012
Dear Guest,

Thank you for choosing the Park Grand London Hyde Park for your recent visit to London.
It would be highly appreciated if you could contact me at housemanager.hydepark@shaftesburyhotels.com as per your earliest convenience so we can discuss this further.
Once again, kindly accept our sincere apologies & we look forward to welcoming you back at the Park Grand London Hyde Park.

Thank you very much.
Gourav Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Park Grand London Hyde Park

Address: 78-82 Westbourne Terrace | Paddington, London W2 6QA, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate  , Paddington / Maida Vale
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#226 Luxury Hotel in London
#267 Business Hotel in London
#353 Family Hotel in London
#365 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Grand London Hyde Park 4*
Reservation Options:
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Also Known As:
Park Grand London Hyde Park England

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