The location of the hotel is good, just a short walk from Paddington station. And the room was neat and clean. However, these are probably the only good things going for the hotel.
The receptionist was quite disorganised, and it took a while to check in even though our guest registration was already filled in, as we had pre-booked.
The double room is tiny. Hardly enough room for two suitcases, and not enough room around the bed, so that the person on the far side had to clamber over the other person to get in and out of bed.
The walls are paper thin, and we could hear quite clearly the telephone conversation going on in the room next door, as well as someone snoring.
The fire alarm went off 5 times during our 4 night stay, normally in the middle of the night. The system should be changed to only go off in the one room, rather than throughout the whole hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing the Park Grand London Hyde Park for your recent visit to London.
We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay.
It would be highly appreciated if you could contact me on email@example.com as per your earliest convenience so we can talk discuss this further.
Once again, kindly accept our sincere apologies & we look forward to welcoming you back at the Park Grand London Hyde Park.
Thank you very much.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.