I booked here through an online site because it was one of the few hotels available during the Olympics that had rooms available that were just extortionate in price rather than extremely extortionate in price. However when we attempted to check in, a very rude receptionist tried to tell us that we were no longer staying at the hotel but we could not understand what she was saying. Eventually she managed to explain that we had been bumped over to the Shaftesbury hotel. Despite asking why we were being moved no reason was offered or given. From reading reviews of this hotel and the Shaftesbury we may have had luck escape but it does not excuse terrible customer service.
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- Also Known As:
- Park Grand London Hyde Park England