I booked a room at the Hyde Park international to be close to my friend's hotel. Two days before I left I found myself moved to the Park Grand due to maintenance. I had paid £129 per night and found myself in a tiny cramped basement room with only a free breakfast to mollify me for the disappointment I felt. I had to find my way around a completely unfamiliar area of London to meet my friend the following morning. The walls of the rooms were very thin and I was woken up everytime someone decided to shower or use their facilities in the night.
On the last morning of my stay I found myself idley googling so I didn't get caught out again by paying through the nose for absolute rubbish. I checked the room prices of the hotel I was at only to find they were on average about £30 cheaper than the hotel I had been moved from. I am absolutely livid that I had, on good faith, paid up front at the hyde park international only to find myself in a room that didn't meet the original specifcations I had booked in and NO ONE, not one member of staff, had the courtesy or honesty to tell me this. I had to find out myself and then complain to management before anything was done.
The manager tried to claim that the rooms at the hyde park international were cheaper than this hotel and that room rates vary but when I responded I had checked the weekend prices and STILL found myself having paid too much she agreed to give me 20% off my bill. I feel only slightly less annoyed now as a result of them having paid me some of my wasted money back but I was left feeling like the hotel was run dishonestly. It was a big stain on what had been a much planned for and anticipated birthday holiday. Please DO NOT book in with these hotels and if you are unfortunate enough to have done so already DO NOT swallow them moving your room without investigating the prices yourself because they won't tell you.
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- Also Known As:
- Park Grand London Hyde Park England