we were very disapointed we arrived at hotel,were asked for payment straight away,wanted to have lunch in the hotel,dont serve lunch
we booked a deluxe room,with a fridge.there was no fridge,no radio or clock,no phone,the window had a generator outside and a dirty brick wall,we wated to book a meal in the restaraunt, they said was open till eleven,they only served snacks,so has to go out for a mealy there was no lounge.to sit and have a drink,this hotel is not what it says on the website,spoilt what was planned as a surprise weekend.
Room Tip: dont book this hotel
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 12, 2013
Dear Guest,
Thank you for choosing to stay at Park Grand London Hyde Park.
Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again.
If we can be of assistance in the future, don't hesitate to contact us at 0207262 4521.
Again, thanks for taking the time and have a great day!
Sincerely,
Gurdeep Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
