Is this a fraud? We have av fairly good idea what a de-luxroom in a four star hotel should be. A bit strange that we had to pay the full amount upon arrival and not at check-out. Because the hotell was fully booked, we were taken across the street to a "similar" room. Never have we had a bigger hotel-shock. Around the small bed was a one-feet space on three sides. In addition there was about a square-meter by the door. Outside the window a wall rised about a feet from the glass and blocked a possible wiew. And possible fire-escape..? In the middle of the night we heard a spanish couple check in to the neighbour-room and the first we heard through the door and wall was "Oh my God..."
Rose early the next morning (why remain sleepless in bed..) and managed to talk us into a decent room in the main buliding. Although there was no refrigerator in this room either. During the day we saw - and specially heard - other guests telling the receptionist/manager the same story. It is hard not to belive that this is an official strategy from the hotel. Never again - even though the location is good.

Worst travel experience ever. Property is NOT 4 stars. Rooms are tiny, facilities almost non-existent, food average, and staff an absolute disaster.

We arrived at the beginning of Easter weekend and immediately got a bait and switch. The company tried to move us to their neighboring property across the street... the Shaftesbury, or some such do to some alleged maintenance issues.We arrive in the room and it is a closet with a bed stuck in it. An additional bonus was the permeating smoke smell in a non-smoking room. As we had two rooms, it wasn't just a one room issue. All seemed to be like that. It certainly wasn't the 'deluxe' room we had paid for and certainly wasn't fit to house an 18 month old.

We went back to the lobby of the Park Grand and demanded to speak to the house manager. Apparently, this was a new concept to them as none was available. After wasting about 2 hrs., we finally received rooms in the Grand which were far better than the other property. However, they were still quite small and they were not as advertised on booking dot com.

Would that would have been it. The day before leaving we confirmed late check-out on day of our flight. In the morning after breakfast, the manager approached my wife and said we would need to leave by 1. I have never screamed, or had to harangue a hotel manager before. I had to on this occasion as they were still not doing their job properly.

My suggestion would be to avoid this hotel at all costs. You will be disappointed otherwise.

Great Value, quiet, great location - 2 mins from tube and restaurants, great staff. I am a regular commuter and this is the best hotel I have come across

I am a seasoned traveller and my TA comments are based on the quality of the hotel according to what I am paying. So here goes. The hotel is just around the corner from Paddington Station. Turn right out of Station, right at next set of traffic lights, its' across the road on the other side. The 23 bus passes the hotel (get on it at Paddington Station though where you can buy the £2.30 ticket from the machine) The 23 runs 24 hours a day. It goes to Marble Arch, Piccadilly Circus, Westminster, Theatre Land, Oxford Street, Regent Street, the Strand and near loads of other main London places including Trafalgar Square and the British Museum. The bus runs every 5 minutes during the long day and also during the night. The bus ride is a pleasant one and saves all the hassle of expensive taxis and tube rides. The 23 is a must if you are staying at this hotel. (We used it to get back from three Theatres after the evening shows, it stopped outside them all) Now the hotel:- I had cause to make an observation and requested a move of room. (I was recuperating from an operation and needed a little more space) The staff were excellent, extremely helpful. My new room was well appointed. King size bed. Shower room a little small and if you are an extremely large person you may find the toilet a little cramped. But, hey ho, the price I was paying was extremely competitive so no complaints from me. It had all the usual accessories. A Mr SWAPNIL assisted us a lot, (he couldn't do enough for us) his manner, as indeed the manner of all the staff was excellent. We did not opt for early breakfast but wandered to a little place we got to know well just a few hundred yards down towards Hyde Park in a cul de sac on the left. (Just off Sussex Gardens Opposite a very nice Indian Restaurant) Right across from the hotel is a cul de sac with one good but small restaurant. Good Value and food. We did not have a car and I was very thankful for that. Down the road is Hyde Park where you can walk right across to Kensington (Harrods etc.and Park Lane) If you fancy a pint in the evening the Pride of Paddington opposite the Station was ok actually. The food there was a little expensive. There are a number of late night shops and restaurant near Paddington Station. Take your pick. We found a very good Indian in a side street, excellent value and service) Mind you one and a half pints of lager at the Pride of Paddington was £6! During our stay we spent all of our time in Central London using the 23 bus as our chauffeur. Anyway, hope this helps you all.