Great Value, quiet, great location - 2 mins from tube and restaurants, great staff. I am a regular commuter and this is the best hotel I have come across

I am a seasoned traveller and my TA comments are based on the quality of the hotel according to what I am paying. So here goes. The hotel is just around the corner from Paddington Station. Turn right out of Station, right at next set of traffic lights, its' across the road on the other side. The 23 bus passes the hotel (get on it at Paddington Station though where you can buy the £2.30 ticket from the machine) The 23 runs 24 hours a day. It goes to Marble Arch, Piccadilly Circus, Westminster, Theatre Land, Oxford Street, Regent Street, the Strand and near loads of other main London places including Trafalgar Square and the British Museum. The bus runs every 5 minutes during the long day and also during the night. The bus ride is a pleasant one and saves all the hassle of expensive taxis and tube rides. The 23 is a must if you are staying at this hotel. (We used it to get back from three Theatres after the evening shows, it stopped outside them all) Now the hotel:- I had cause to make an observation and requested a move of room. (I was recuperating from an operation and needed a little more space) The staff were excellent, extremely helpful. My new room was well appointed. King size bed. Shower room a little small and if you are an extremely large person you may find the toilet a little cramped. But, hey ho, the price I was paying was extremely competitive so no complaints from me. It had all the usual accessories. A Mr SWAPNIL assisted us a lot, (he couldn't do enough for us) his manner, as indeed the manner of all the staff was excellent. We did not opt for early breakfast but wandered to a little place we got to know well just a few hundred yards down towards Hyde Park in a cul de sac on the left. (Just off Sussex Gardens Opposite a very nice Indian Restaurant) Right across from the hotel is a cul de sac with one good but small restaurant. Good Value and food. We did not have a car and I was very thankful for that. Down the road is Hyde Park where you can walk right across to Kensington (Harrods etc.and Park Lane) If you fancy a pint in the evening the Pride of Paddington opposite the Station was ok actually. The food there was a little expensive. There are a number of late night shops and restaurant near Paddington Station. Take your pick. We found a very good Indian in a side street, excellent value and service) Mind you one and a half pints of lager at the Pride of Paddington was £6! During our stay we spent all of our time in Central London using the 23 bus as our chauffeur. Anyway, hope this helps you all.

The hotel is a good location.. Just 5 minutes walk from the underground at paddington. Eay check in proceedure until we were given the key to a room already occupied with 2 people in the shower, Then the 2nd room was twin beds then the 3rd room was next to the lift on the ground floor and kept getting woken up. Room was pretty basic for an executive room (i think not) My recommendation is look elsewhere.. Also they charge £12 for a breakfast.. DO NOT BOTHER there is a great italian near the underground that does a full english for a fiver

We had a similar experience to some of the others commenting on this hotel. On arriving at the hotel we had booked, they informed us they had had a burst pipe and were sending us to another hotel (this one). This set off all sorts of alarm bells as I had heard of this scam with elsewhere. Sure enough, using the free internet in the lobby we spotted several other reviewers describing the same experience at this or other sister hotels. If they habitually over book and need to move people around then they should just say this, it would have made little difference. Instead though they blame something else and shuttle you off. The hotel was fine and the staff helpful but I will not be staying at this or any of their other hotels. There are too many competitors to need to take the risk.