Worst travel experience ever. Property is NOT 4 stars. Rooms are tiny, facilities almost non-existent, food average, and staff an absolute disaster.
We arrived at the beginning of Easter weekend and immediately got a bait and switch. The company tried to move us to their neighboring property across the street... the Shaftesbury, or some such do to some alleged maintenance issues.We arrive in the room and it is a closet with a bed stuck in it. An additional bonus was the permeating smoke smell in a non-smoking room. As we had two rooms, it wasn't just a one room issue. All seemed to be like that. It certainly wasn't the 'deluxe' room we had paid for and certainly wasn't fit to house an 18 month old.
We went back to the lobby of the Park Grand and demanded to speak to the house manager. Apparently, this was a new concept to them as none was available. After wasting about 2 hrs., we finally received rooms in the Grand which were far better than the other property. However, they were still quite small and they were not as advertised on booking dot com.
Would that would have been it. The day before leaving we confirmed late check-out on day of our flight. In the morning after breakfast, the manager approached my wife and said we would need to leave by 1. I have never screamed, or had to harangue a hotel manager before. I had to on this occasion as they were still not doing their job properly.
My suggestion would be to avoid this hotel at all costs. You will be disappointed otherwise.
- Also Known As:
- Park Grand London Hyde Park England
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