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“Somewhere between dishonesty & a scam” 3 of 5 stars
Review of Park Grand London Hyde Park

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Park Grand London Hyde Park
4.0 of 5 Boutique Hotel   |   78-82 Westbourne Terrace | Paddington, London W2 6QA, England (Bayswater / Notting Hill / Lancaster Gate )   |  
Hotel amenities
Ranked #349 of 1,075 hotels in London
Glasgow, United Kingdom
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
“Somewhere between dishonesty & a scam”
3 of 5 stars Reviewed March 18, 2012

We had a similar experience to some of the others commenting on this hotel. On arriving at the hotel we had booked, they informed us they had had a burst pipe and were sending us to another hotel (this one). This set off all sorts of alarm bells as I had heard of this scam with elsewhere. Sure enough, using the free internet in the lobby we spotted several other reviewers describing the same experience at this or other sister hotels. If they habitually over book and need to move people around then they should just say this, it would have made little difference. Instead though they blame something else and shuttle you off. The hotel was fine and the staff helpful but I will not be staying at this or any of their other hotels. There are too many competitors to need to take the risk.

Room Tip: Don't worry about choosing a room, you might not even be in this hotel.
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HPPLondon, Manager at Park Grand London Hyde Park, responded to this review, April 16, 2012
Dear Steve,

Thank you very much for sharing your experience with Tripadvisor, I would like to thank you not only choosing to stay with us, but also for your precious time giving your feedback. I am Sorry that your stay was not to your satisfaction and that we could not come up to your expectations.

we would love to take your points and experience on board to get the services better.
please accept our apologies for the inconvenience caused.

we hope to have a pleasure of welcoming you back soon.

regards,

Swapnil Waghe.

Manager
E-Mail : housemanager.hydepark@shaftesburyhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Staffs. UK.
Top Contributor
295 reviews 295 reviews
91 hotel reviews
Reviews in 117 cities Reviews in 117 cities
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed March 15, 2012

Lets deal with the positives first - the hotel is well located and within easy walking distance of Marble Arch, Oxford St etc. The rate that we paid is great value, its not easy to find a central London hotel at this price. The reception area is luxurious compared withe the rest of the hotel !. The breakfast was quite good and was included in the rate ( even better !),
Checking in was a very long and laborious process( just one receptionist) and by the time we were finished there was an enormous queue behind us, I had a club room which was very small ( but most central London hotels have small rooms), the decor was tired and in need of a makeover, and the room was at the front of the hotel overlooking the main road ( Sussex Gardens). The charming victorian sash window was not double glazed, so things were quite noisy !.
Everything else was just ok - so all in all, not a bad hotel if you are on a tight budget,

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HPPLondon, Manager at Park Grand London Hyde Park, responded to this review, April 16, 2012
Dear Richardi,

Thank you very much for the review of your recent stay in Shaftesbury Premier London Hyde Park.
We take our guest’s feedback seriously and act on them without a delay, just so that we could serve you and all our guests better. If at all convenient, we would love to speak to you in person at your preferred time and I have furnished my E Mail address for any direct correspondence to gather a detailed feedback on your experience, as we would like to achieve excellence in all aspects of our Hotel.

Once again, thank you for your time and valued observations. The Team looks forward to welcoming you back in Shaftesbury Premier London Hyde Park.

Regards,

Swapnil Waghe.

Manager
E Mail- housemanager.hydepark@shaftesburyhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 10, 2012

We were transferred to this hotel from a sister hotel nearby due to building works - taxi called, comp tea while we waited. only round the corner. Very happy. Hotel was friendly and clean. Our room was near the back ( I think, not sure after walking down lots of corridors!) and plenty big enough and modern. Bathroom modern and clean, only slight negative was the shower didnt seem hot enough. We were given complimentary breakfast as we'd been moved and this was very good. Buffet style, loads of choice fruit, croissants etc, full english, yogurt etc. Wasnt sure if we were allowed it for a second morning but a quick phone call to reception and there was no problem. All in all a very pleasant hotel which I could safely recommend and at a very good price for central london. Easy walk to Hyde park or Paddington.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 7, 2012

I booked this room because of the location. Was a bit disappointed, but all in all I had a good stay. The free wifi only worked every now and then and my room was only slightly bigger than my suitcase. There was no floor space whatsoever, and there is no way I could have had another adult in this room, allthough it was supposed to be a double. The bed was 1 1/2, not a double and 2 suitcases iwould have been out of the question. The staff were friendly and helpful, though! And it was great that I could adjust the room temperature myself!

Room Tip: Ask for the biggest room there is, it's still going to be very small.
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  • Stayed March 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle of Wight, United Kingdom
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 6, 2012

This was the second time we have stayed in this hotel establishment. Both times we had excellent rooms, huge space! Mind you first time we had a "club room" with kitchenette and sofa area, and second just a "deluxe double". Both were massively spacious and extremely comfortable beds, kept beautifully clean and some great views out over Paddington, both sides of hotel. (Providing on high floors).... Although, the only issues we have come across here, were finding out they did not read the "special requirements" asked when we booked the room, as told them I had had major back and neck surgery on spinal discs, so needed extra pillows. Had to retell and ask when handed key. Felt it was unprofessional and lack of personal care. Out the lift on 6th floor had to go through door straight on our left, not that unusual in terraced hotels. Suddenly, I was sprawled over the corridor as unexpectedly stepped into "mid air" as 2 very steep/ deep, but small width stairs! I jarred the metal brackets in my back, which were very painful for the rest of my 2 nights. Unfortunately, it meant could not do as much as planned on my trip either, which was very upsetting. After going out of room later, did see a tiny warning sign on the door. It definitely is not big enough for the lethal drop waiting behind the door! If the staff had bothered to read the requirement notes they could have warned us about the drop beforehand, or given us a room without such riskability. Thought I was going to be spending my 2 nights in the hospital down the road!

Room Tip: Risk to health on 6th floor drop, behind door on left out of lift! From reading other reviews, perha...
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 24, 2012

I stay in London every week and unfortunately my usual hotel was full booked and left with no option but to try another.
Regardless of what rate this hotel room is sold at no body in this day and age should have rooms that are so small you physically have no where to even put your case.
i cant understand what kind of person or traveler these rooms are aimed at because they are that small a borrower would be complaining.
hotels like these need reporting and bringing to peoples attention as with the Olympics arriving very soon it will leave a very bad taste in our friends from overseas mouths.

Room Tip: dont bring a bag or a large jacket into the room
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  • Stayed February 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 22, 2012

Stayed here while we were in london watching a show. we were on the 6th floor and didnt really have a view. the room was a bit small but was very clean. the bathroom was nice and the shower was very good. we didnt eat at the hotel as they were trying to charge us £15 each just for breakfast but there is lots of places around to get food. probably wouldnt stay here again but it was ok.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Park Grand London Hyde Park

Address: 78-82 Westbourne Terrace | Paddington, London W2 6QA, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate  , Paddington / Maida Vale
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#227 Luxury Hotel in London
#259 Business Hotel in London
#346 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Grand London Hyde Park 4*
Reservation Options:
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Also Known As:
Park Grand London Hyde Park England

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