I stayed in a room on the fifth floor of the hotel which faces the Westfield Shopping Centre. The room was clean and reasonably well appointed. The beverage tray was a little sparse. However, I immediately noticed the loud music which was coming from the Westfield Shopping Centres outdoor speakers which line the concourse below the hotel adjacent to the shopping centre. I was trying to work in the room but the music was a huge distraction. As I am a light sleeper I went back to reception to ask how long the shopping centre's speakers would remain switched on and be playing loud music. Reception told me they got switched off at 9pm. To be fair the hotel Manager then offered to switch me to a room facing the Olympic Park. I choose to stay put as I didn't plan to use the room again until about 9.30pm when it should be quiet. I regretted this decision later, as on entering my room at 9.30pm the shopping centre's music was still blaring. I went back to reception who immediately placed a call to the shopping centre staff asking that the music be turned off. I was grateful to the reception staff and kept my fingers crossed that the music would be turned off. I went back to my room on the fifth floor and to my relief the music was now off. However my sense of relief was short lived as the music had been replaced by the noise coming from the Casino directly opposite my room. On hearing loud voices and shrieking I looked out to see the Casino Balcony facing me. Despite the cool temperature it was being used as a drinking/smoking area. The noise level stayed quite constant and high until about 1am.
I should have moved room when it was offered by the management who did their best to solve my problem. I just didn't see the Casino. So my advice would be to always ask for a room with a view of the Olympic Park and preferably one which is high up. If you can't get a guaranteed room then be prepared for potential disruption to sleep. Plus points; the hotel is well located and the staff were helpful. The IHG Rewards Club meet and greet by the management on a Tuesday night was a nice touch.
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- Also Known As:
- Holiday Inn London - Stratford City England