I have stayed here for a few days in january 2013 to go on a small shoppingspree. The hotel s definately located perfectly for shopping at Westfield shopping centre. I must say i was plesantly surprised by the rooms and the staff and the restaurant (BEST coffee Latte i have ever had) ALL the staff was genuinly friendly. My compliments for that!
The rooms are spacious, the beds sleep wel, bathroom is comfortable, basically everything is excellent apart from the fact the windows do not open, and the airco stinks and made me ill. I begged them for a room with a window that would open and the option to turn the airco of. The first night I did not sleep at all. I was given another room, 612, wich had a window that opens. On every floor there seems to be only one room with windows that open to let some fresh air in. I slept a lot better but the damage was done already. I was ill and went home ill. Its really unbelievable you have so many things going for you as a hotel and then make such sick-making airco rooms. There are many many people who get ill from airconditioning. And there is NO excuse to not make a little opening for fresh air, it has notthing to do with safety either. I have seen the Double Tree Holton in Amsterdam, where EVERY room has a small long window that opens just enough to make the room filll with fresh air. With no risk at all.
So...basically the hotel is perfect for me as long as I can stay in a room with a window that opens at least a little bt. The airco is very hard to individually control and it smells very bad.
ask for a room with an opening window!!!!!!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for your review. I am glad you enjoyed your stay with us, however I am surprised that we did not manage to impress you.
It is the first time we have heard about this kind of incident you have experienced with the Airconditioning since our opening in May 2012. We certainly take this matter seriously and will investigate your concern further and hope you are getting better soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.