We stayed here with another couple in the middle of July 2011 for 2 nights. Our friends were in Room 9 (1st floor) and we were in Room 2. Room 9 was on the front of the main building and quite bright but noisy because of the busy road outside.
Room 2 was down some narrow stairs in the basement. The smell was the first thing we noticed, a sort of musty, mouldy old ash-tray smell – I realise it’s an old building but this smell was not right. The guy who showed us to the room left us at the bottom of the stairs outside the room, handed us the key and left. When we entered the room the smell got worse, the room itself was dark, dank and dirty.
The bathroom and toilet were old, dilapidated and frighteningly filthy, the toilet seat was broken and hanging half off. The shower was an ancient “over the bath” type with a grimy head which gave out a trickle of water directly over the taps so water sprayed everywhere. The bedroom was no better, the walls were mouldy and this was badly hidden by a coat of white paint. There were thick and dusty cobwebs in every corner and on the light fittings. Then there was the very nice welcome gift of a dead mouse in the middle of the carpet.
We went back to reception to request a room change and were told that there were no other rooms available that night but we could change on the 2nd night, but they would, very kindly, remove the mouse! When we pointed out that this was not acceptable the guy called his manager, we were then offered the choice of a) having the room for free or b) they would call another hotel and get us in there for 1 night. As there were no vacancies anywhere else and we were staying with another couple we decided to stick with what we had. We were told that the room was due for refurbishment and that the building was old. I have no idea how this justifies the poor cleanliness of the room – it costs nothing to clean something properly especially when you are asking someone for £75 a night for the privilege of staying there! In all the staff did not seem that bothered or surprised by what we were reporting.
We went out relatively early and spent the rest of the evening in the bar/ restaurant, The Avalon, next door, which I would thoroughly recommend! The nights sleep was not very good at all as the fridge in the room made a lot of noise and kept us awake as did the thought of more mice creeping about the room!
The next day we went out early and returned late to avoid spending any more time in the room, we found that all our things had been moved to Room 6 even though we had not asked them to do this. Room 6 was a vast improvement on Room 2 it was small but brighter and with a shower cubicle. However our room did have a Power cut because we put the extractor fan on for the shower. The room was still not the cleanest but was better than before. The room was also at the front of the hotel near the main road which was very noisy with lots of buses stopping outside. Don’t get me wrong I didn’t expect peace and tranquillity this close to central London but the windows seemed to keep none of the noise out.
One thing this hotel has going for it was the location, 5 mins from Clapham South tube station and Clapham Common with lots of local shops and places to eat.
This place is worse than Fawlty Towers, at least that was probably cleaner! For a hotel in the country’s capital you expect better standards, I can’t imagine what impression this must give to tourists staying here visiting London. Safe to say we will never ever stay here again and will not be recommending it to friends and family.
Negatives: Dirty, noise, dead mouse
If you are going to stay here make sure you dont end up in rooms 1 or 2 in the basement!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.