I made a reservation in March for a July arrival. One week prior to arrival I was contacted via email to let me know that my credit card that I had entered in March had been denied for pre-authorization. I was not comfortable giving my info through email and asked for another option. No one ever responded until a few few days later when they informed me that my reservation had been cancelled. With my trip only a few days away and having four people in my party, I took the initiative to call from the US and find out what was going on. I talked to Masoud and he told me to talk to the manager on Monday. Like a fool, I called again on Monday and talked to an unidentified man and relayed the story. He told me there was no room and gave me a number to another establishment nearby. I was so livid at this point because quad rooms are difficult to find in London and very expensive. Just before hanging up I asked the man for his name. He stated that his name was Masoud. I asked if he was the same one that I spoke with on Saturday and he said, "Maybe." I was beside myself at this point. I did call the other place and read reviews. It was a dump but the young lady was very friendly. She told me that is a common practice for some to drop a reservation when you do not prepay and they overbook. In the end, I think this frustration has saved me much heartache as the reviews have only gotten worse since I checked on this place a few months ago.
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- Also Known As:
- Corbigoe Hotel London, England