I was happy with most aspects of my stay (the reception was friendly, the room was good, the food was ample, and so on). However, my stay was needlessly spoilt. I had a crisis at 7 am and I found the two people who dealt with this were unsympathetic. One of them was very rude. I had flushed the toilet and went to get on with my packing. Suddenly I realised there was running water. I rushed to the bathroom thinking I'd left the tap running but no, the cistern was overflowing. I quickly removed the cistern lid thinking this was the only way to stop the water - maybe the ballcock had stuck. Now I'm no expert on plumbing (72-year-old women rarely are!) and the cistern continued to overflow. I quickly dressed, rang the number for emergencies (201), got no answer, so I ran downstairs and called for help.
The female manager met me and came to help, and then went for the male manager. He chided me for having removed the cistern lid, stopped the flow and left. He seemed to be suggesting the overflow was all my fault. "It had never happened before" . He also suggested that I had not rung the emergency number!
I was too shaken to have a shower after this - but gathered myself together and went for breakfast.
I paid my bill - I did not expect any discount for my inconvenience but I would have appreciated an apology. I got none. I shall not recommend this B&B to anyone else although that's a pity - a little sense of humour and compassion for me would have gone a long way to smooth things over. Now I'm back in Australia I see that a potentially happy stay was spoiled by the management's lack of people skills.
- Also Known As:
- 22 York Street Hotel
- 22 York Street Hotel London
- 22 York Street London, England