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London Marriott West India Quay: Traveler Reviews


22 Hertsmere Road | Canary Wharf, London E14 4ED, England
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Reviews you can trust

91% Recommend
4.5 of 5 stars 191 reviews
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By trip type
All (191)
[ Date ] [ Rating ]
Wow. Enough said!

London Marriott West India Quay

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5 of 5 stars
craig2606   2 contributions
belfast
Jan 15, 2008 | Trip type: Couples
2
people found this review helpful

Superb in every way. Excellent location in the classy Canary Wharf development, surrounded by numerous bars, restaurants and designer shopping that would please even the most fussy of travellers. The hotel staff are efficient, friendly and courteous, very professional. Room was modern and immaculate, with every requirement catered for. Simple and painless check in-out with no dramas. Docklands light railway station is a minutes walk with the nearest underground station ! rail stop or a 5 minute walk away. One of the most welcoming and comfortable modern hotels I have ever visited. I will never stay in London again unless in this hotel. ( I dont work for the Marriott or receieve commission from them... honest! Just loved the place)

  • Liked — Location
  • Disliked — London Metropolitan Police , who decided to close the only underground station that linked to the O2 arena 40 minutes before the start of the concert myself and my missus were on our way to see (the Spice Girls I am ashamed to admit) turning a 20 minute journey into a 90 minute nightmare. Cheers guys, nice to see the Good old English Bobby is as uselass as always.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since January 01, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €242 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Change of Scene

London Marriott West India Quay

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4 of 5 stars
TomBamber   40 contributions
London
Jan 14, 2008 | Trip type: Couples
1
person found this review helpful

Decided to have a dinner bed and breakfast break and a mooch round the shops. Having been round several search engines, booked on the Marriott website as this was the best rate. Opted for the Dinner Bed and Breakfast package as this appeared a reasonable deal (£30 credit per person for dinner, drinks excluded). Requested a high room overlooking the docks. Parked in the Cabot Square undergound car park - be warned, "weekend rates" no longer exist at the car park so what used to be £4 became £26. Room request was met with a 6th floor view. Rooms are a fair size, all amenities, stereo/alarm with docking for iPOD. Ate at the Curve Fish Restaurant. Kitchen was a bit behind but we were told this in advance and the wait for the 1st course was 20 minutes, then after that it all fell into place. Menu is available to review on line - fish dishes were excellent, service attentive without being in your face, and not too pricey for what essentially is a 5 star London hotel. Breakfast is self service buffet (hot and cold) with a very good choice and plenty of it. In conclusion, a good hotel with matching food and sevice in a smart area with good shopping a couple of minutes walk awy.

  • Liked — Location
  • Disliked — No bedroom windows for a breath of air
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 13, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €242 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great location, quality hotel

London Marriott West India Quay

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4 of 5 stars
Blinken_Hase   11 contributions
Shrewsbury
Jan 5, 2008 | Trip type: Couples
1
person found this review helpful

Very nice hotel, as you would expect from a Marriott.
Right in the middle of Canary Wharf with great views over the water and very handy for both the Docklands Light Railway and Jubilee line underground. It made a nice change from staying in the West End.

Good points: Location, decor, cleanliness, comfortable beds Complimentary drinks and nibbles in the executive lounge.
Concierge able to arrange high quality car valeting.

Not so good points: Breakfast in the executive lounge not up to standard - bacon tough and overcooked, not as much choice as you would have had in the main restaurant. Many of the local bars and restaurants that look so nice during the day are not actually open in the evening.

Very nice meal in the Curve Restaurant in the hotel, spoiled by being pursued to the lifts by over-eager German waitress who did not seem to understand the concept of 'optional' service charge - we had left a £100 to cover a £90 bill + tip, not quite the 'optional' 12.5% suggested but perfectly fair for the very average/slow service.

  • Liked — Location
  • Disliked — Lack of pool/spa
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since January 03, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Great pool scene, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €242 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Very good fish restaurant

London Marriott West India Quay

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4 of 5 stars
Mellow_40   8 contributions
Edinburgh, Scotland
Dec 6, 2007 | Trip type: Business
2
people found this review helpful

Stayed at the Marriot for two weeks whilst working in Canary Wharf. Very handy!

The rooms were good and well equiped, though I have to admit I was in an executive room. This allowed access to the executive lounge on the 7th floor which was very useful for breakfast.

Lots of bars and restaurants around the hotel, but I thought the bar in the hotel was good, and restaurant very, very good (if you like fish).

Small gym, open 24 hrs.

Staff pleasant, really a good business hotel.

  • Liked — Great restaurant
  • Disliked — Would probably prefer a seperate shower rather than over the bath
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2007
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 35-49
  • Member since September 10, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €242 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Not just rip off but rape

London Marriott West India Quay

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1 of 5 stars
deepking   1 contribution
barcelona
Dec 3, 2007 | Trip type: Business, Solo travel
1
person found this review helpful

Believe it or not I checked out of the hotel the first day even though I had booking for the second night. Service sucks!! big time.
I paid 45 pounds for 4 local calls with a total talk time of 7 minutes. If you are wondering let me confirm YES thats price I paid.
If you are staying there unfortunately as I did, don't even dare to touch the phone. The rates in the book says 1.5 pounds/minute but have some hidden costs.
When I did enquire about the exhoribiant bill for local calls answer was " Sir its a hotel". Well I too have travelled a lot, stayed in lot of 5 star hotels around the globe under company account, nowhere ever in the past 10 years I have seen this kind of response or this kind of charges for local calls. Probably they are banking on the fact that it is the closest hotel in canary wharf and a lot of floating business population stay here and it does not matter whether they are served or not.
So stay alert if you ever happen to stay in this place

  • Liked — Location
  • Disliked — Service and charges
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2007
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 25-34
  • Member since December 03, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes
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Check Rates ABS:HotelCheckRates-d308694?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: €242 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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London Marriott West India Quay Also Known As

  • Marriott London
  • London Marriott
Address: 22 Hertsmere Road | Canary Wharf, London E14 4ED, England