We stopped at this hotel in April 2009 we were seeing AC/DC at the 02 arena. We arrived on the DLR Docklands Light Railway which is a few minutes walk away. The staff on arrival we most helpful with maps and extra tea bags and sugar etc. The hotel appeared very clean and the room certainly was. Everything you would expect from a Premier Inn. Good shower and plenty of pillows etc. The DLR runs to the side of the hotel and start fairly early in the morning also the City Airport is close saying that there were no noise issues at all. We didnt eat at the hotel so I cant comment on that. The guy the following morning at checkout I have to say was the nicest reception person Ive meet in a hotel for years and he was only young Im sure he will go far. Would use again for sure if we were gigging at 02 or Excel.

The hotel is close to the DLR, with links into London very frequent and our two young children (aged 2 and 6) loved riding the DLR, especially when dark. The immediate area is very limited, but we chose this hotel so we could drive into London, going across the Woolwich Ferry to get there was great fun and free.

The family room was a good size comfortably fitting a good size double and two single beds in for the two children. The room was very clean, with the right number of towels, cups etc for us all. The room was quieter than we had expected being so close to the airport and DLR and the beds very comfortable; we all had two good nights sleep.

We were all very impressed by the service and the friendly and welcoming staff, we felt well looked after, nothing seemed too much trouble and all staff we encountered without exception were lovely with our two boys. They both loved staying and didn't want to leave.

Having a restaurant in the hotel was great with two young children, the food is fine, nothing to be excited about but did the trick. Breakfast was a great hit with the boys and both seemed to eat well, in fact it was their best meal of each day on our trip to London.

It is unfortunate that you have to pay for the parking, but we knew that before we arrived and parking was plentiful and immediately outside the hotel.

We had 2 rooms booked as we were going to the O2 to see Tina Turner. Finding the hotel from Prince Regent DLR station is simple (5 min walk) it has signs from the station and you can see the hotel from the station. Upon arriving, the man at checked in welcomed us and checked us in promptly and told us everything we needed to know and booked us breakfast. The rooms were clean and very comfortable. Getting to the O2 is simple with 1 change at Canning Town to North Greenwich. The breakfast was very well presented and a great choice. Had a great night sleep overall and will stay hear next time when at the O2! The concert and the hotel made a great memory of the break.

Well, you always say you know what you’re going to get at a Premier Inn - clean, fast service and reasonably priced edible food. Always close to a road / rail network so you can’t really go wrong, can you? I’ve stayed in dozens of these and I suppose they’re really not worth reviewing as they’re all a model of good value and vanilla service, location and character.

But this one is worth a mention…..firstly the directions from the DLR “turn left out of the station” really means turn right! Loads of signs in the station to the hotel but none outside. Luckily enough you can’t miss the hotel neon lights, but how hard is it to give directions?

So once you’ve got past the disinterested reception staff (who can recite the corporate mantra as if they’ve had it drilled into them), you get to your room which is as you expect - clean and big enough etc. etc…..pretty good actually.

Whether my experience in the restaurant was unique (although reflected by many of the guests) I couldn’t say as I won’t be staying again, but having to wait for 45 minutes for a cold starter isn’t that much fun, although having a giggly young thing assuring you that you’re being looked after, is, to say the least, novel if inaccurate. Oh, and having a high chair pushed into my lap by a waitress could have been excusable, but a screech of “did you see what I did?” didn’t exactly go down well.

One word of warning - if you don’t book a table you won’t get dinner. Simple as that. I saw a few people wait for over an hour just to get a table.

Food….well, it’s normally reasonable across the chain but this was different. When it arrived it really wasn’t worth the effort (must have been hard to cook to have taken so long) but I’d been beaten into submission by then. It had to be eaten, and it was just about OK. Anyway, the upside was that I just got asked if my Company was paying (yes), and it was all over….no room number, nothing. Must be a very clever system…..

Bed was comfortable; room was OK, nice and quiet so I had a good night’s sleep.

So, in conclusion, I don’t really understand why this one should be so different to all the other Premier Inns, but it is (unless the ones I’ve not yet been to are the same). So, come on Lenny (Henry), go stay at this one and dream up a new strap line for the adverts….but for goodness sake can someone put some effort into this place - it’s ruining the brand which is a real shame.

I was booked in for two nights but decided not to stay for the 2nd night…….unfortunately impossible to cancel the room at reception in the morning due to some indecipherable nonsense about “system access”…......