I arranged a mid range room for my boyfriend's birthday and upon booking under the "special requests", I asked if it would be possible to either upgrade us or just make it a little bit special for him.
Upon arrival, the reception staff were extremely helpful and friendly. The receptionist had said that she noticed my request and had upgraded us to the top floor suite. (Excellent!)
The room was really nice. Well laid out, a nice terrace with spectacular view and a nice sized bathroom. The shower was a rain dance shower and I didn't want to get out! The bed was comfy, hot water bottle - nice touch although not needed! The room had air con settings which was nice and there were nice quirky extras such as Time Out, books and other magazines.
I do think that if you are paying for this room it isn't "value for money" and it made it that much better to know we had been upgraded complimentary.
The breakfast was extremely expensive. 3 people = £50+.
One slice of toast = £2.50!
Although the staff were very friendly though.
All in all a wonderful experience and we would definately recommend it and go back.
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