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“Excellent” 5 of 5 stars
Review of Crowne Plaza London - The City

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Crowne Plaza London - The City
4.0 of 5 Hotel   |   19 New Bridge Street, London EC4V 6DB, England (City of London)   |  
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Ranked #177 of 1,049 Hotels in London
Certificate of Excellence 2014
Brentwood, United Kingdom
Top Contributor
54 reviews 54 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
56 helpful votes 56 helpful votes
“Excellent”
5 of 5 stars Reviewed March 3, 2014

Let's keep it simple, this place has pretty much got the lot ! Great location right near Blackfriars bridge and tube station, about 30 minute walk to Trafalgar Sq, but still nice and quiet. Excellent room all the facilities you would expect in a top hotel, very clean and comfortable. All the staff were polite, attentive and helpful without being stuffy or pretentious and they spoke good English. Didn't eat dinner in the restaurant but had a wonderful buffet breakfast. Pointless trying to say anymore, as near prefect as you can get.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, March 4, 2014
Dear Safetyrep,

Thank you for taking the time to review your recent stay with us with Trip Advisor. The team and I are delighted to read that you fully enjoyed your return stay with us.

We hope to welcome you back sometime soon. Thanks again for the feedback.

Regards,

Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,468 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
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Maidstone, Kent
Top Contributor
91 reviews 91 reviews
33 hotel reviews
Reviews in 55 cities Reviews in 55 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed March 2, 2014

Brilliant location - all the main sites within half an hour walk. Really handy for St Pauls. I had a loyalty card - IHG Reward - and I think because of this when I booked I was invited to express an interest in an upgrade (not guaranteed). I said yes an didn't regret it at all. We had a huge room with a view over Blackfriars Bridge. We had access to the Club Lounge all day for soft drinks, (which we didn't use) and between 6-8pm for drinks and canapés. We used that and had an hour and a couple of drinks - all 'good' quality and unlimited. Then in the morning, again included, we had breakfast. Not a huge choice but bacon, boiled egg, scrambled egg, smoked salmon, cold meat, Danish pasties, fruit juice and hot drinks. All buffet style and very relaxed - we ate with a view of St Paul's dome. would definitely return! Very pleasant staff at reception - all perfect for a weekend break.

Room Tip: We had a 'club room' on the 2nd floor (203). Loads of windows and good views. Noise from str...
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, March 4, 2014
Dear Ang01622,

Thank you for taking the time to review your stay with us. We were delighted to read that you all had a great stay and found the hotel comfortable and well located and so you could explore London easily.

We hope to be your first choice of hotel when next returning to stay in London.

Kind Regards,

Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 27, 2014 via mobile

Stayed here for work for 6 nights. The concierge was wonderful and so helpful right from the start. The was clean and perfect - comfortable bed, desk, large bathroom, free water/tea. WiFi ( though expensive) works perfectly. Tube stop across the street though we never used it because we wanted, for both work and sightseeing, was within walking distance. I will certainly stay here again.

  • Stayed February 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, March 4, 2014
Dear kateandevesmom,

Thank you for taking the time to review your 6 nights stay with us. We were delighted to read that you all had a great stay and found the hotel comfortable and well located and so you could explore London easily.

You kind words have been passed on to our Concierge team, and are a great motivator to deliver a great and memorable experience to all our guests.

We hope to be your first choice of hotel when next returning to stay in London.

Kind Regards,

Marli Sadzinski
Senior Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 25, 2014

Very nice hotel. Central to the city and close to all things london. The rooms are lovely and comfortable with a handy phone docking station for iphone or samsung.
Wifi is too expensive for a leisure travel however.

Stayed February 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, March 4, 2014
Dear decky_eire86,

Thank you for taking the time to review your stay with us. We were delighted to read that you all had a great stay and found the hotel comfortable and well located and so you could explore London easily.

We hope to be your first choice of hotel when next returning to stay in London.

Regards,

Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 24, 2014

Have just spent 2 nights at this hotel, the location is absolutely perfect, across the road from blackfriars tube station, ( and a very quant pub )!!, the hotel room itself was a little tired.. Stains on the fabric seats, leather chair at the desk all ripped, and paint chipped off the bathroom door and sink unit. The temple spa products used are very luxurious and along with the fluffy robe and towels are all a nice touch.
The first night we ordered a couple of drinks as we arrived in from a show we had been to see, we sat down stairs in the bar/ reception area.. And nearly keeled over at £57 for 4 drinks!! The second night we went into the trendy bar that's downstairs..couldn't work out if it was separate to the hotel or part of it... Very confusing...as there was a private party and it seemed the guests weren't very happy that we were in there, also got a service charge from this bar as well, but was slightly better priced than the bar upstairs!
The breakfast was good, good choice of food. All staff especially on reception were very friendly and helpful.
All in all... I would definitely recommend this hotel and will most probably stay again myself in the future, but maybe not use the bar next time!!

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, March 4, 2014
Dear suzy j,

Thank you very much for sharing with Trip Advisor readers the details of your visit to our hotel.

I am happy to read that our location was a plus to your visit to London, as your rightly mention we are close to many of the main London attractions.

We are working continuously to improve the level of services, and also the quality of the product. Our chairs has been purchased recently and are presenting quality issues. We are now in the final phase to replacing all this chairs for a brand new model.

Temple Spa products are a real threat and Crowne PLaza London - The CIty is proud of having the exclusive use of this line in the hotel industry.

Our hotel offers two destination restaurants, one Bar, and the City Lounge. They are all part of the hotel and managed by our teams. Find below more details:

Diccianove: For an authentic taste of Italian cuisine in the City, Diciannove offers a delectable menu using the freshest regional ingredients. It’s soulful cooking at its best.

Chinese Cricket Club: A taste of the Orient in the City: Chinese Cricket Club offers a relaxed backdrop of warm simplicity, and a contemporary menu of Sichuan and Dim Sum specialities.

City Lounge: Serving a wide variety of refreshments from the famous One Pounder to the traditional Club Sandwich, the City Lounge features complimentary wireless internet in a relaxed dining atmosphere, making it easy to hold informal meetings over coffee or enjoy a family lunch.

Voltaire: is a destination for champagne drinkers and cigar lovers. Located on the lower ground floor of the hotel, Voltaire is built on the foundations of Bridewell Palace and features old stone vaults that have been transformed into luxury private VIP zones.

I hope to have the opportunity to welcome you back sometime in the near future.

Kind Regards,

Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 24, 2014

We stayed here for my wife's 50th birthday weekend. Rooms are excellent, the hotel bar is one of the best we've been to and the Chinese Cricket Club restaurant serves great food in a wonderful environment. The biggest selling point though is the customer service. The staff here are not in your face but always seem to be there and with the most appropriate response when you need it! it's very accessible, being literally across the road from Blackfriars tube station offering decent access to all London's attractions.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, March 4, 2014
Dear Steve M,

Thank you for the terrific review following your birthday treat stay with us. The team and I were delighted to read from the review that you had a great stay and the experience you had from the start to finish was to the highest standard and the staff, for you, made the real difference. We sincerely hope to welcome you back to enjoy our hospitality again soon.

Regards,

Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxted, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 22, 2014

Considering I've paid £150 for a Premier Inn before in Central London I think this was good. Best hotel experience I've had for a long time. Didn't try the restaurants but breakfast was excellent. Room was lovely and quiet even though the hotel was busy. I used the public car park in Queen Victoria St. which was convenient but pricey at £25.00 but normally I would have used the train. Would use again no problem. Tip: part of the IHG group so sign up as member and book well in advance for a good price or room upgrade deals.

Room Tip: Tip: part of the IHG group so sign up as member and book well in advance for a good price or room up...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, March 4, 2014
Dear stewbopo,

Thank you for the review following your stay with us. The team and I are delighted that you enjoyed your stay.

On your next visit why not visit one of our destination restaurants:

- For an authentic taste of Italian cuisine in the City, Diciannove Restaurant offers a delectable menu using the freshest regional ingredients. It’s soulful cooking at its best.

- A taste of the Orient in the City: Chinese Cricket Club Restaurant offers a relaxed backdrop of warm simplicity, and a contemporary menu of Sichuan and Dim Sum specialities.

Looking forward to seeing back.

Kind Regards,

Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza London - The City

Address: 19 New Bridge Street, London EC4V 6DB, England
Phone Number:
Location: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#128 Romantic Hotel in London
#133 Business Hotel in London
#135 Luxury Hotel in London
#145 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza London - The City 4*
Number of rooms: 205
Official Description (provided by the hotel):
Crowne Plaza London - The City Hotel provides perfect accommodation in central London near local attractions such as The London Eye, St Paul's Cathedral and Buckingham Palace. This luxury hotel also offers meeting rooms, gym, spa facilities and a Michelin star restaurant. The Crowne Plaza London - The City Hotel is a modern central London hotel, located in the heart of the city. This deluxe London hotel is just a stone's throw away from Blackfriars mainline train station, with a direct connection to the Eurostar terminal at St. Pancras International. For tubes, the Crowne Plaza hotel is equally well located: just a short walk to Temple & Mansion House on the District & Circle Line, or St Paul's on the Central Line. Whether you're in London for business or sightseeing, this London City Centre hotel is ideally located, minutes away from some of London's most famous attractions: The London Eye, St Paul's Cathedral, Millennium Bridge, Tate Modern & West End theatres. Crowne Plaza Club rooms, King Studios and Suites are available at your request. And all rooms are air-conditioned and have High Speed Internet Access. There's also a Fitness Club with sauna in the hotel should you wish to work out and wind down. While you're here, don't forget to eat at our Rosette awarded restaurants; Diciannove offers authentic Italian food including a variety of freshly made pasta, whilst and at Chinese Cricket Club you can enjoy fresh dim sum and Sichuan specialities. The easiest and most exciting way to do some sightseeing in London city centre is to take a trip on the London Eye. On a clear day, you can see as far as the Queen's other residence, Windsor Castle! The Crowne Plaza London City Hotel is only minutes away from the London Eye. ... more   less 
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Also Known As:
Crowne Plaza London - The City Hotel London
Crowne Plaza The City
Crowne Plaza London City
Crowne Plaza London - The City England

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