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“Super Hotel with first class customer service” 5 of 5 stars
Review of Crowne Plaza London - The City

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Crowne Plaza London - The City
4.0 of 5 Hotel   |   19 New Bridge Street, London EC4V 6DB, England   |  
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Ranked #198 of 1,065 Hotels in London
Leeds, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Super Hotel with first class customer service”
5 of 5 stars Reviewed February 24, 2014

We stayed here for my wife's 50th birthday weekend. Rooms are excellent, the hotel bar is one of the best we've been to and the Chinese Cricket Club restaurant serves great food in a wonderful environment. The biggest selling point though is the customer service. The staff here are not in your face but always seem to be there and with the most appropriate response when you need it! it's very accessible, being literally across the road from Blackfriars tube station offering decent access to all London's attractions.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, March 4, 2014
Dear Steve M,

Thank you for the terrific review following your birthday treat stay with us. The team and I were delighted to read from the review that you had a great stay and the experience you had from the start to finish was to the highest standard and the staff, for you, made the real difference. We sincerely hope to welcome you back to enjoy our hospitality again soon.

Regards,

Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,307 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Oxted, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 22, 2014

Considering I've paid £150 for a Premier Inn before in Central London I think this was good. Best hotel experience I've had for a long time. Didn't try the restaurants but breakfast was excellent. Room was lovely and quiet even though the hotel was busy. I used the public car park in Queen Victoria St. which was convenient but pricey at £25.00 but normally I would have used the train. Would use again no problem. Tip: part of the IHG group so sign up as member and book well in advance for a good price or room upgrade deals.

Room Tip: Tip: part of the IHG group so sign up as member and book well in advance for a good price or room up...
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, March 4, 2014
Dear stewbopo,

Thank you for the review following your stay with us. The team and I are delighted that you enjoyed your stay.

On your next visit why not visit one of our destination restaurants:

- For an authentic taste of Italian cuisine in the City, Diciannove Restaurant offers a delectable menu using the freshest regional ingredients. It’s soulful cooking at its best.

- A taste of the Orient in the City: Chinese Cricket Club Restaurant offers a relaxed backdrop of warm simplicity, and a contemporary menu of Sichuan and Dim Sum specialities.

Looking forward to seeing back.

Kind Regards,

Marli Sadzinski
Senior Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leyland, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 22, 2014

We stayed (2 adults & 2 children) for 3 nights for a trip to London at half term. The room was clean, comfortable and to the usual high standards we've come to expect from Crowne Plaza!

It's the first time we've stayed here but would recommend it, it's got great transport links being literally over the road from Blackfriars tube station. It's not far to walk to St Paul's, the Tower of London or in the opposite direction London Eye, Big Ben & Trafalgar Square

The staff in all areas were friendly & helpful and the choice at breakfast was amazing really setting you up for the day. We ate in the lobby area one evening, the food was good and reasonably priced and the children's food was free!

I'd highly recommend this hotel for location, service and high standards - pretty sure we'll be back sometime in the future!

Stayed February 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, March 4, 2014
Dear Andrew S,

Thank you for completing such a great review. The team and I are delighted to read that you enjoyed all aspects of the stay and in particular the service from all areas of the hotel.

We look forward to welcome you back again soon.

Regards,

Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upminster
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 20, 2014

This was our second stay in this hotel, the rooms are lovely, clean & comfortable beds, always have a good nights sleep. However, booking in this time wasn't as easy as our last stay, maybe the receptionist was trying to hard....As priority club members we found it frustrating it took so long, we never have this problem usually, wont put us off tho because the hotel is lovely and it is very convenient & staff are very helpful.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, March 4, 2014
Dear clcclc,

Thank you very much for rating us 5 stars following your visit to Crowne Plaza London - The City.

I am sorry to hear about your trouble to make the reservation, if you prefer for your next visit contact us directly for assistance.

Looking forward to seeing you back.

Regards,

Marli Sadzinski
Senior Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staveley
Top Contributor
67 reviews 67 reviews
20 hotel reviews
Reviews in 35 cities Reviews in 35 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 16, 2014

Whether you are visiting the City of London, St Paul's Cathedral, Covent Garden, Tower Bridge, The Tower of London or Tate Modern, this hotel has a great location opposite Blackfriars Station, is near a good car park, with an easy walk to St Paul's, Covent Garden etc.

The rooms are small but nicely appointed and rooms on the upper floors and at the back are free from traffic noise. The beds are very good. The on-site Italian restaurant is expensive but nice. There is also an on-site Chinese restaurant together with vibrant lobby bar.

Service, cleanliness and food quality standards are all very good.

Room Tip: Top floor and rear of the hotel rooms are free from traffic noise.
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, February 18, 2014
Dear Bridgehouse_10,

Thank you for the review following your stay with us, the team and I are delighted that you had a great stay. We hope that we have an opportunity to welcome you back soon.

Thank you again for the feedback and review.

Regards,

Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredrikstad, Norway
1 review
5 of 5 stars Reviewed February 16, 2014

We stayed one night from Friday 14th to Saturday15th February and it was just a pleasure to stay at the Crown Plaza Hotel. We have lived in London before and been to the city many times for pleasure, and this stay is one of the better in terms of hotel. Excellent service from all the straff, very good dinner in the restaurant. The breakfast were top of the class with good food and service. Rooms spacious and clean. Short way to the subway 2mins. 15 min walk to Convent Garden. Can highly recommend the hotel.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, February 18, 2014
Dear 124Tord,


Thank you for the review, we are delighted that you found us and were very pleased with your entire experience, and in particular our location. We hope to welcome you back sometime soon.

Thank you again for your review.

Regards,

Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Angelo, Texas
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 12, 2014

Excellent location and great price. Located directly across the street from the Blackfriars train and Underground Station. One block from the Thames and on a good day you can easily stroll up to Westminster Abbey and Big Ben or the other way along the river to enjoy some coffee shops on the way to the Tower of London.

Room Tip: Breakfast is rated low because of the price. There are two coffee shops within 200 meters and a con...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marli S, Guest Relations Manager at Crowne Plaza London - The City, responded to this review, February 18, 2014
Dear German S,

Thank you for the review, we are delighted that you found us and were very pleased with your entire experience, in particular our location.
We offer breakfast vouchers at discounted prices upon check-in. I hope you can benefit from the promotion on your next visit to Crowne Plaza London - The City.

We hope to welcome you back sometime soon.

Thank you again for your review.

Regards,

Marli Sadzinski
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza London - The City

Address: 19 New Bridge Street, London EC4V 6DB, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#142 Luxury Hotel in London
#147 Business Hotel in London
#164 Romantic Hotel in London
#170 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza London - The City 4*
Number of rooms: 205
Official Description (provided by the hotel):
Crowne Plaza London - The City Hotel provides perfect accommodation in central London near local attractions such as The London Eye, St Paul's Cathedral and Buckingham Palace. This luxury hotel also offers meeting rooms, gym, spa facilities and a Michelin star restaurant. The Crowne Plaza London - The City Hotel is a modern central London hotel, located in the heart of the city. This deluxe London hotel is just a stone's throw away from Blackfriars mainline train station, with a direct connection to the Eurostar terminal at St. Pancras International. For tubes, the Crowne Plaza hotel is equally well located: just a short walk to Temple & Mansion House on the District & Circle Line, or St Paul's on the Central Line. Whether you're in London for business or sightseeing, this London City Centre hotel is ideally located, minutes away from some of London's most famous attractions: The London Eye, St Paul's Cathedral, Millennium Bridge, Tate Modern & West End theatres. Crowne Plaza Club rooms, King Studios and Suites are available at your request. And all rooms are air-conditioned and have High Speed Internet Access. There's also a Fitness Club with sauna in the hotel should you wish to work out and wind down. While you're here, don't forget to eat at our Rosette awarded restaurants; Diciannove offers authentic Italian food including a variety of freshly made pasta, whilst and at Chinese Cricket Club you can enjoy fresh dim sum and Sichuan specialities. The easiest and most exciting way to do some sightseeing in London city centre is to take a trip on the London Eye. On a clear day, you can see as far as the Queen's other residence, Windsor Castle! The Crowne Plaza London City Hotel is only minutes away from the London Eye. ... more   less 
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Also Known As:
Crowne Plaza London - The City Hotel London
Crowne Plaza The City
Crowne Plaza London City
Crowne Plaza London - The City England

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