We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very nice hotel, shame about the weather” 4 of 5 stars
Review of Novotel London ExCeL

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Novotel London ExCeL to your Saves list
Novotel London ExCeL
4.0 of 5 Hotel   |   7 Western Gateway, London E16 1AA, England (Docklands / Canary Wharf / Isle of Dogs)   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
SAVE UP TO 30% OFF
Ranked #331 of 1,049 Hotels in London
Certificate of Excellence 2014
GreenLeadersBronze level
Cheltenham, United Kingdom
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Very nice hotel, shame about the weather”
4 of 5 stars Reviewed July 23, 2014

The Novotel was very easy to find as it's right next to the ExCel centre. You have the choice of 2 DLR stations, parking (although quite expensive) and the Air-Line cable car to get there.

The check-in was easy and very quick. The reception area is quite large and very nicely laid out. We had an executive room on the 9th floor which had a great view across London. The room seemed to be newly refurbished and very clean and modern. There was a desk with good connectivity ports for gadgets and laptops. The free WiFi was good as well.

The shower was odd at first as you could see from the shower through the glass window into the bedroom, however there was a button that turned the glass wall opaque so you can't see through it. I loved this, it was a nice touch.

Unfortunately we had some pretty severe storms on the day of our stay and it caused a leak from the roof into our bathroom. I notified reception and they responded straight away by moving us into a similar room on the 8th floor - so double the free biscuits :).

I'd recommend staying here. The travel across London isn't direct most of the time as your restricted to the DLR and Emirates Air-Line, (excluding buses and taxis) but they're quick and the Jubilee is close at both Canning Town and North Greenwich (The O2). I would love to stay here again.

Room Tip: Try and get an Executive room on the dock-side. It would give a view of the dock and O2. We had th...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review, July 25, 2014
Dear Guest,

Thank you for your feedback.
I'm glad you had a good visit to London and appreciated our location and thank you very much for your kind review about the efficient check in and friendly staff.

It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay.

I look forward to welcoming you back again very soon.


Kind regards,

Magdalena Fratczak
Guest Relations Manager
Novotel London ExCel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,378 reviews from our community

Traveler rating
    440
    652
    207
    58
    21
See reviews for
414
352
97
316
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Oslo, Norway
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 22, 2014

Travelled mid-July with 2 kids. Though far (expensive..) to get to and from Heathrow it was well worth the travel distance. Really smooth and easy to get from hotel to all over London by DLR (Royal Victoria Station) and underground. Get your Oyster card and tube map and you're sorted. Hotel really clean, polite and helpful staff, breakfast excellent! No doubt coming back to stay. For us, standard of hotel Wonder over location!

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review, July 23, 2014
Dear Guest,

Thank you for your wonderful feedback relating to your recent stay with us.
I am delighted that your experience in our hotel was an amazing one and you enjoyed the warm hospitality from our team here.

I look forward to welcoming you back again at Novotel London ExCel.

Kind Regards,

Magdalena Fratczak
Guest Relations Manager
Novotel London ExCel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buøy, Rogaland, Norway
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 22, 2014

The Novotel London Excel has a nice location for the O2 Arena. Its located in a nice, quiet aerea outside central London, so you will not get any noise from traffic and so on. Even though it's located by an city airport there is not mutch to hear from this eather. Tip for travellers going to the O2: Use the Emirates Royal Docs' cableway cross the river. You get a nice view, it's cheap (according to norwegian salleries) and its much quicker than a cab.
The Novotel London Excel is a hotel with good standard, and the beds are comfortable. The rooms are fited with minibar, free wifi, and coffee or tea. The rooms san be a bit warm during the summer. The minibar on my room wirked poorly, and chilld almost nothing. The hose in the bathtub shower had a hole in it, and I got water all over my pants wile trying to just wash my hair.
Summed up, minus these small faults the rooms are great.

The staff are not special helpful to us "weekend travellers" I guess you will have to have a nice suit and tie to get good help from the receptionists. That beeing said, there was one guy in the front desk that was very kind, helpful and wold answer evry question. We simpely asked for directions to the nearest underground, and the man in the desk just gave us a city map, sait out the door, to the right..... and did not even try to make us understand the directions. My perception of the staff is that buisness-guest get the priority of services.

All summed up, a very nice hotel, but the staff should be mor helpful an open to the common man.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review, July 23, 2014
Dear guest,

Thank you for taking the time to share your experience on TripAdvisor following your stay in our hotel, although we are always very appreciative of getting our customers feedback I was disappointed to hear that your experience didn't meet your expectations.
I would like to reassure you that I will forward your comment to our Front Office Manager in order to make sure that all staff provide the same level of service to our guests. Please accept my apologies if that wasn't the case on this occassion.

On a positive note we are delighted that you found our location to be suitable for your needs.

I sincerely hope that you will give us the opportunity to welcome you again and it will be our pleasure to ensure that your will have a great stay at Novotel London ExCel for your next trip to London.

Kind Regards,

Magdalena Fratczak
Guets Relations Manager
Novotel London ExCel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 21, 2014

Great location - very close to Stratford for shopping and the olympic park, and from there central London isn't too far. Very close to the DLR and subsequently so easy to fall off the train and into the doors of the hotel. Staff were attentive and for the price the room was modern, spacious and had everything we could need. We requested twin beds which were by far the comfiest I've slept in for awhile. There was some outside noise as we were visiting on the night of a large Comic Con however it wasn't so loud it disturbed our sleep.
A nice feature is the toilet is separate from the bath and shower room - this means if you're staying with friends or family the morning routine is certainly easier!

Didn't eat in the restaurant on this occasion but did previously this year and the food was good, incredibly yummy puddings!

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review, July 22, 2014
Dear guest,

We are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback. It will be a pleasure for me to share your comments with the entire team.

With kind regards,

Magdalena Fratczak
Guest Relations Manager
Novotel London ExCel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 19, 2014

This hotel is perfect for a short break to London, it is away from the city centre but this was no problem as the hotel is right next to DLR (which is also linked to the airport) which you can take and then change onto the tube to the city centre.(Took around 30mins depending on how far we were going). Taxis are quicker but also expensive!! The rooms are clean and spacious and the bed was really comfy! After a long day in the city it was nice to get away from the hustle and bustle at this hotel. I would definitely stay at this hotel again if I go back to London.

Room Tip: We checked in early so managed to get an upgrade on arrival!
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review, July 21, 2014
Dear guest,

Thank you for your feedback, I'm glad you had a good visit to London and appreciated our location and thank you very much for your kind review about the nice and modern atmosphere and comfortable beds.
It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay.

We look forward to welcoming you back again very soon.

Kind regards,

Magdalena Fratczak
Guest Relations Manager
Novotel London ExCel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 19, 2014

This hotel is in a great location, handy for London City Airport and close to the DLR for transport to and from the airport and into central London in around 20 minutes. It is also right next to the water and open spaces which is great to come back to after a hot & hectic day sightseeing. Room was very clean if slightly small. All the staff in the hotel were very pleasant and helpful. Breakfast is great & served in the restaurant which overlooks the Thames.Would definately stay here again.

Room Tip: They are currently upgrading some rooms so ask for one as far away from the work as possible.
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review, July 21, 2014
Dear Guest,

Thank you for sharing your experience with us.

I am delighted to hear that our team members were on hand to assist you during your stay at the Novotel London ExCel.
I'm glad you had a good visit to London and appreciated our location and the view from the room.

I hope we'll see you on your next trip.

Kind regards,

Magdalena Fratczak
Guest Relations Manager
Novotel London ExCel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 18, 2014

Hotel very clean with excellent beds but most awful pillow! The staff were very pleasant in particular Paolo who checked us in.
The terrace has amazing views but was completely bare, no parasols to shade you in the sun no seat pads on the metal seats and was just a disappointment and not made in any way inviting.
We h quite a late night and the planes and drills woke us up at 8 am which was quite annoying and though there are notices saying work is being done and to be patient it is not great when all you want is a little lie in.
We disorder some bar snacks but the food was not particular good unfortuantely

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review, July 21, 2014
Dear guest,

Many thanks for taking the time to comment.
We appreciate all feedback and my apologies that on this occasion you were disappointed with your stay.
I will investigate with my team your comments with in mind to improve our service to all our guests.

I sincerely hope that you will give us the opportunity to welcome you again and it will be our pleasure to ensure that your will have a great stay at our property for your next trip to London.

Kind Regards,

Magdalena Fratczak
Guest Relations Manager
Novotel London ExCel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Novotel London ExCeL? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel London ExCeL

Address: 7 Western Gateway, London E16 1AA, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#27 Green Hotel in London
#95 Best Value Hotel in London
#230 Luxury Hotel in London
#240 Family Hotel in London
#260 Romantic Hotel in London
#271 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London ExCeL 4*
Number of rooms: 257
Official Description (provided by the hotel):
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Cheap Tickets, ACCOR, Orbitz, Agoda and Priceline so you can book your Novotel London ExCeL reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel
Novotel London ExCeL England

Owners: What's your side of the story?

If you own or manage Novotel London ExCeL, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.